Opsgenie

We have a service that sends out an email at different stages of a large batching process. Certain areas are more critical compared to others and we have checkpoints built-in. The scenario goes as f...

• Question
• opsgenie

Hi Community! I'm curious about your incidment management workflows in OpsGenie and Jira (Service Management). Personally I have the impression that the intgegration between both could be much bett...

• Question
• cloud
• jira-service-management
• opsgenie

Hello - I'm trying to set up an action policy for some automation, and I'm using the match function to match the description of the alert to a regular expression. I'd like to test this to see if the ...

• Question
• opsgenie
• regex

We've set up Incoming Calls integration and the alerts informing of these work fine.  they are auto-ack'ed if the call is answered and we can escalate if not until someone does acknowledge them....

• Question
• opsgenie

Hello, Currently we are using integration between OpsGenie and Jira SD via Opsgenie Edge Connector (OEC). We had to do it that way so we could work with priorities and tags/components. Now there is...

• Question
• jira-cloud
• opsgenie

OpsGenie API for Alerts contain a isSeen: bool field for each alert. https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/   What does this field exactly mean and how is it s...

• Question
• opsgenie

Hi all, we have Team A, who's service A is always affected by incidents which occur on service B. Sometimes they have to be involved as they are part of the resolution process, sometimes they only n...

• Question
• opsgenie
• service
• subscription

We had a situation where an alert was acknowledged but forgotten (for various reasons). Would it be possible to request a re-acknowledge every X minutes/hours if some conditions are met (e.g. high p...

• Question
• opsgenie

Hello,   I've tried to configure MongoDbCloud Alerts like documentation : side MongoDbCloud : by setting with my Integration API URL side OpsGenie :by setting with an Integration MongoDB Cl...

• Question
• mongodb
• opsgenie

I can't seem top find an API to allow us to map a Bitbucket Repo to a service in Opsgenie. This would be really helpful as it would allow us to fully automate our onboarding process for new services ...

• Question
• bitbucket
• opsgenie

Iam trying to add a note to an alert having tiny id 39 and getting the following error Tried doing the same with IdentifierType as ID and Alias, still getting the same error Body(In JSON) { "user...

• Question
• opsgenie

Hi All,   I'm trying to use the Integration API to create a new CloudWatch integration then dynamically add new integration actions to that integration. The CloudWatch integration gets set ...

• Question
• cloudwatch
• integration
• opsgenie

Hi,  I am using Jira Software and Opsgenie (both trial version) I want to create an integration so I went to Opsgenie > settings > Integrations then I clicked in Add integration and fill...

• Question
• opsgenie

Hello, In reference to this link; https://support.atlassian.com/opsgenie/docs/search-syntax-for-users/, is there a way to query for users with a status of 'SUSPENDEND'?

• Question
• opsgenie
• user

Hello, I've connected OpsGenie with Zabbix and now I'm trying to autoassigne alerts created by zabbix on OpsGenie to on-call person based on schedule. Is that possible?    [UPDATE] I'v...

• Question
• opsgenie

We are currentlyy in the process of deciding if we are going to use Opsgenie standalone or Opsgenie which is integrated in JSM.   The main reason that we are comparing the two is because the s...

• Question
• jira-service-management
• opsgenie

I cannot download, delete and make other changes on the files in scratch, and the job status is always CG after I have cancelled the job for a long time.

• Question

I saw this question here ( https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386?utm_source=dm&utm_medium=unpaid-social&utm_ca...

• Question
• opsgenie

We have Jira Service Management (JSM) premium which provides integration to OpsGenie. Unfortunately, the alerts created in OpsGenie by all have the message of: [issueKye] Incident raised  &nbsp...

• Question
• opsgenie

We are using Dynatrace API to send Alerts to OpsGenie. Alerting works, but seems we are unable to auto close when DT alert is resolved. Any recommendations how to enable, auto closing based on DT res...

• Question
• opsgenie

Hi all, I'm planning a schedule for a team which wants to receive alerts during business hours, but not during off-hours and weekends. Does it make a difference whether I only create a business-h...

• Question
• opsgenie
• schedule

Hi,    we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the...

• Question
• jira-service-management-cloud
• opsgenie

Hello, we currently integrated a Jira project with Opsgenie. So far the integrations works fine however we would like to do the following if possible: Automate incident closure once the associated ...

• Question
• automation
• integration
• jira
• opsgenie

Hi,  Im trying to set alert with notifications after specific issue is created. After several hours i have managed to get automatically created alert but the notification is not sent. This is ...

• Question
• opsgenie

We’re excited to announce the launch of new Jira Software and Jira Service Management integrations for Opsgenie! These new integrations are available today in your Opsgenie integrations library, or...

• Article
• jira-service-management
• jira-software
• opsgenie