Opsgenie

This there the option to: When a COMMENT is added in OpsGenie - Add that COMMENT to Jira. 

• Question
• cloud
• opsgenie

Ability to determine time spent by users individually on an incident when it escalates between different teams Ability to classify incidents and number of hours spent on-call on particular category ...

• Question
• cloud
• opsgenie

Hi there, Just working through Opsgenie to get a better understanding of it and am stuck with Incident Rules. I have alerts coming through for the Billing Service when I create an issue in JSM, wor...

• Question
• incident
• opsgenie

I'm trying to update the description of an OpsGenie alert that exists but i don't see any Java API methods that allow me to do so. Was wondering if the functionality just doesn't exist or if i'm miss...

• Question
• cloud
• opsgenie

Hi, We are going to merge our Opsginie with JSM and wondering if/how the phone Integration rules are moved to JSM? Thanks

• Question
• cloud
• jira-service-management
• opsgenie

Hi, my questions are around the timezones: 1. I am in PST, but when I look for this option in either my Profile or while I am trying to set up on-call schedules with this timezone, I cannot seem to ...

• Question
• cloud
• opsgenie

In Opsgenie on a latest updated iOS iPhone, when I go to Profile -> Sounds and try to select a sound other than iOS Default Ringtone it will not play the select sound. Even if I go back into this ...

• Question
• cloud
• opsgenie

I am trying to collect historical data about shift schedules and I collect that data using the schedule timeline API call: https://docs.opsgenie.com/docs/schedule-api#get-schedule-timeline &nbs...

• Question
• cloud
• opsgenie

Hello again! I had great success with my first question about setting up Opsgenie/Postman for maintenances and ran into another issue I need help with. Beginner with postman so I'm learning, and thi...

• Question
• cloud
• opsgenie

Hi Team, I want to extract alerts data on weekly basis is it possible through scripting or any other method to automate get this data automatically on every Monday.

• Question
• cloud
• opsgenie

The event creation part is done but the Service Desk asked me if it is possible to automatically send an event to an specific Queue on Jira.   Example - right now the events from opsgenie go t...

• Question
• cloud
• opsgenie

According to https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/, an alert can be created in OpsGenie from Salesforce. With our current Zendesk int...

• Question
• cloud
• opsgenie
• salesforce

Hey folks, I am migrating New Relic Notification Channels to Workflows and I have a webhook payload for OpsGenie V2 API KEY integration.  Most of the values are coming through but the hard-cod...

• Question
• cloud
• opsgenie

Hi Atlassian Community My teams have been using Opsgenie Enterprise for 4+ years, and we have recently implemented Jira Service Management Premium.  We use JSM for Change Control, Some RQs, and...

• Question
• cloud
• jira-service-management
• opsgenie

I was wondering if I can use the robotic phone and SMS notifications to manually call a on-call resource with a custom message for example: Incident gets created and a NOC admin can put in a text ...

• Question
• cloud
• opsgenie

Hi I am trying to publish opsgenie postmortem reports to confluence.    I followed the steps in the documentation, however, when I click Export to confluence, the spaces or parent pages ...

• Question
• cloud
• opsgenie

How can do I push an alert to OpsGenie when a Jira ticket is created? I'm a new user to both.

• Question
• cloud
• jira
• opsgenie

Can someone help my fully understand how to create a Jira ticket when an alert meets certain criteria in OpsGenie? I'm a new user to both.

• Question
• cloud
• issue-create
• opsgenie

Hi there, We have a Request form that is being used as part of a JSM Portal Configuration. When an issue is logged via the portal, an alert is created in Opsgenie. We have configured the integration...

• Question
• cloud
• opsgenie

Hi,  Where do I find the schema for the API payload ? I see there is a table with mandatory field and optional one, but is there a schema which defines this ?    I want to automat...

• Question
• cloud
• opsgenie

Hi, I have a scenario whereby I only wish to add a team as a responder on an alert when I get multiple occurrences of that alert.  I'm aware of being able to delay notifications based upon de-de...

• Question
• opsgenie

I am trying to use the OpsGenie API to create alerts that will go to a specified team. (This is on a running system with existing integrations and existing teams that I am trying not to bother). What...

• Question
• cloud
• opsgenie

Hello Atlassian I got this email - From: no-reply@manage.trendmicro.com <no-reply@manage.trendmicro.com> Sent: Wednesday, June 22, 2022 6:44 PM Subject: Apex Central Notification: Virus Fo...

• Question
• cloud
• opsgenie

Hello Everyone, I can't seem to quite wrap my head around how to handle alerts when there is no one on schedule....  Scenario: I've created a schedule with gaps. No coverage between 11pm and 6...

• Question
• cloud
• opsgenie

We are currently using Bitbucket, Jira and Confluence on an Atlassian Data Center license. We are also running an OpsGenie pilot on a separate license in order to gauge whether or not it fits the nee...

• Question
• cloud
• opsgenie