Opsgenie

While working on Incidents and writing postmortems, teams are adding/creating issues in Jira with the "has action item" link type under the "Jira Software issues".  What I would like to do is f...

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When I create an incident which is open, I do not have option button "Create Slack Channel on the right side of the page inside the Incident page. How to solve that problem now?  Thank You forwa...

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Where/how to I find OpsGenie SEN (Service Entitlement Number) ?

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Misconfigured integration actions are the most common reason for Opsgenie not behaving the way you are expecting, particularly with alerts not being closed, acknowledged, or created. However, befor...

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Hi team, I have duplicated a rotation in the schedule. Then on the original rotation I have added an end date to correspond with the new rotation start date. Then when trying to delete the overrid...

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I apologize if this was asked and answered before,   I need to send Opsgenie notifications to multiple teams (for the same alert), using only one Icinga integration. I see multiple mechanisms ...

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I need to be able to audit our team's Email Integrations that we have configured in OpsGenie because I need to be able to audit them and confirm my critical jobs, identified in specific CREATE and IG...

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Do OpsGenie escalation polices stop processing once an escalation rule is met? For example, I would like an alert to notify the on-call user immediately and then escalate to another user or team if i...

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Hello team, Is there a way where we can populate the exact log message from the Kibana logs in the description of OpsGenie alerts. We had some API endpoints created by our team. We are logging all ...

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Hello team, Is there a way that we can send alerts to the specific user who hitted our endpoint. We had some API endpoints created by our team. We are logging all the logs like for all the CRUD ope...

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We recently integrated Opsgenie with Statuspage and we are able to have our Opsgenie alerts create a StatusPage integration. However it's adding all the details from the alert on the SP notification,...

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Tl;dr: Atlassian has registered a legal entity in Singapore so Opsgenie and Jira Service Management SMS notifications to subscribers with Singapore phone numbers will be reinstated on January 5th, 20...

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My company wants to enable SSO with SAML to our inhouse supported provider.  When the login is entered, it will then redirect to our authenticator for credential authorization.  That authen...

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I want to add a delay in alert creation. Alert should get created when x number reached till x number its should not create any alert for specific alert condition. Is it possible through Opsgenie?

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Hi all,   I would like to enable sms notification in my contact methods but when I try to run it on I receive the error "We couldn't enable this contact because it's not verified"   Can...

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Dear community,  We have created an opsgenie trial account and our trial ended. We thought that there is a free plan to use to continue our testing. We're planning anyways to purchase a plan bu...

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Hi,   I changed my name due to marriage and therefore my emails and on top my username in opsgenie. my Slack is still associated with the old name and so I cannot acknoledge anything anymore. ...

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Hi,    I would like to create a monhtly patching schedule.  Every 3rd week saturday of the month, will require 1 person in the rotation to patch our UAT servers Then every 4th week...

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Hello!  I am currently trying to retrieve a schedule timeline from the API and I'm facing a weird issue where I end up getting a period in the schedule with a user whose name is not present in ...

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Hello - we are unable to make work the bidirectional integration between jira and opsgenie. We succeed in creating jira ticket from an alert in opsgenie + opsgenie alert is acknowledge if jira statu...

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I have JSM Cloud integrated with Opsgenie. When I add a note to an issue in JSM, it adds a note to the associated Alert. However, it seems to ignore my Opsgenie notification settings (which say email...

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I currently work on Automate Actions During Incidents Using Opsgenie and because I want to do it well by the precise and accurately instruction from The Teachers, I needed that kind of explanati...

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Hello! I need to confirm a piece of information I read on this link In Opsgenie, can only participants configured with owner and admin roles add/remove new members? Is there any way to create a cu...

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Hello!  Having a large organization with multiple departments, I would love to be able to filter the monthly report by each team. This information is stored in the Extra properties section, whi...

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I am using the Jira Service Management integration for OpsGenie. In my Jira instance, I have the Jira priority values (Blocker-High-Medium-Low) mapped to OpsGenie priority values (P1-P2-P3-P4). When...

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