Opsgenie

Hi  I am trying to create a custom on-call schedule for the team.   I need to setup a person on call for our deployments only, every 2 weeks for 2 days only.  However it triggers...

• opsgenie

Hi folks!    Today I have a on-call process which the engineer stay aware just in weekday after business hours, weekend and holidays. I set up our rotation for weekdays and weekends. Is t...

• opsgenie

Hello, I am trying to find out the best way to create alerts for our camera system we have. Currently i have opsgenie creating an alert if an email is sent from a specific email address, and the sub...

• opsgenie

Hello,   We are going to use OpsGenie for that purpose. We need to know if OpsGenie speaks German. Our customer requires voice notifications in german for some alerts and english for remaining...

• opsgenie

Dear Community, I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST.  For this I wrote -> created &g...

• jql

Has anyone managed to integrate Zscaler with OpsGenie?  What is the use case?  We want to create incidents in OpsGenie from Zscaler.  Before starting this I just wanted to know if anyo...

• jira-service-management
• opsgenie

Hi, I have ops genie set up to send alerts to a Slack channel when they are triggered. What I'd like to do is create a small "buffer" between the alert hitting the channel and the person on call gett...

• opsgenie

I would say it is not possible within Opsgenie but maybe I'm wrong.  Is there a way to set the integration to only create the alert IF another integration is not alerting? Eg.: I have services...

• alert
• dependency
• opsgenie

The opsgenie integration docs ( https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/ ) are woefully out of date with the sumologic ones (https://help.sumologic.com/Manage/C...

• cloud
• opsgenie
• sumologic

hello Guys, I'm having a problem because my message doesn't make it to my queue of project. the status that i received is "rejeted". somebody know how to resolve this problem ?

• opsgenie

For example, I want to send a message to Slack when an incident is created. I know the integrations and actions are based on alerts, not incidents. So I was thinking to set up a Webhook outgoing int...

• incident
• opsgenie

I have opened a ticket on this, but I thought I would ask the community as well.  I am trying to set up creating a Zendesk ticket from an alert when the user selects the action named "ZenDesk" ...

• cloud
• opsgenie

Hi, everyone. I`m building an app, and I need to create Incident via Opsgenie API.  Unfortunately, I can`t find any solution how to link existing Alert with the new Incident created via API....

• cloud
• opsgenie

I am looking to setup Opsgenie services and have a general question. If an organization has multiple Products, call them A, B, and C. If each of these products is comprised of many engineering compon...

• opsgenie

Hi I was trying to assign an alert to the user, but not able to get the option for assignment. I am referring to the following link.  link Thanks.

• assign
• cloud
• opsgenie

Our IT security team is mandating all outbound connections through our proxy servers should be authenticated (BasicAuth or NTLM). I'm not seeing anything in the OEC setup docs about adding this authe...

• cloud
• opsgenie

When starting process it immediately fails Out.log has INFO[2022-02-02T20:16:57.9148359+01:00] OEC version is 1.1.3 INFO[2022-02-02T20:16:57.915836+01:00] OE...

• opsgenie

I want to create an incident via the API inside my app and then create a Slack chat channel for the incident via the API. How can I do this? I was thinking of making a request in the internal opsgen...

• cloud
• opsgenie
• slack

Hi, I have Opsgenie for my company but I noticed that I have two accounts: one that is 'personal' and one related to my company. I have not set this up this way myself it is just how I see it. The ...

• cloud
• login
• opsgenie

We've just merged a couple of incident handling teams as a result of restructuring. I've managed to move integrations into a single team, but I can't find a way of moving services between teams. Is t...

• opsgenie

I'm trying to create some basic automation flows using the REST API, more specifically I'm trying to create actions/task on a Confuence page and assign them to the user that is currently on watch for...

• cloud
• opsgenie

Hi all, in our service we'are using Incident rules to reduce alert noise. Our configuration includes some Alert Policies when a new alert is received; these policies can change the name (message) an...

• cloud
• opsgenie

Is there a way to modify the fields in the Incidents? For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident...

• opsgenie

Hi,  I'm jira administrator. I see that opsgenie is connected to our jira but no alert is configured (I think my predecessor tested opsgenie at some point)   Recently we changed ...

• opsgenie

Hi, I am getting error "Team API Keys are not authorized to perform this action." when trying to fetch user information from my team (https://api.opsgenie.com/v2/users/). I am admin of the team, b...

• cloud
• opsgenie