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ESCALATION NOTIFICATIONS

Dave Durand

Just looking for the right notification approach here....

Same notification & escalation regardless of the type of alert/priority, etc.

I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.

I'm seeing too many articles with complex scenarios and just need the KISS method here.

Accepted answers

Jack Brickey_h10pa4

Where are you getting stuck. Should be able to d something like this...

Chris Thomas_hfny00

I'm trying a new video software tool so I made a video.

Link to custom video

Let me know if you can not see it.

All comments

Jack Brickey_h10pa4

Where are you getting stuck. Should be able to d something like this...

Dave Durand

....without a routing rule, correct?

Chris Thomas_hfny00

I'm trying a new video software tool so I made a video.

Link to custom video

Let me know if you can not see it.

Dave Durand

This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.

Chris Thomas_hfny00

This happens when the Routing rules point to the schedule and not the escalation.

Opsgenie escilation.PNG

Dave Durand

Thanks for your help folks...this information helped to get it working

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