Opsgenie

I may need to reach an employee after hours and when I select app->directory->employee->call it uses my phone number which may be blocked by do not disturb. I want ops genie to call or no...

• cloud
• opsgenie

Is there a way to run a report or query to see which users in Opsgenie have a cell phone number as well as the app set as notifications?

• audit
• cloud
• opsgenie
• report

We have an external party managing our 1st line cases. We would like them to be able to see who is on call. Would they need an OG licence or is there an easier way?  

• cloud
• opsgenie

I use free version of Atlassian cloud and JSM is enabled there for a POC and when I try to access ospgenie URL it says "Jira Service Management now offers the Opsgenie capabilities natively, so sepa...

• cloud
• opsgenie

Hello, In opsgenie when exporting csv for alerts, it generates columns "createdAt," CreatedAtDate," UpdatedAt," and "UpdatedAtDate" fields.  However it will not list the information properly.&n...

• cloud
• opsgenie

Is there a native way to look at the integration directly for conditions? I want to provide multiple APIs so that users creating an alert manually specify what they are working with (e.g. Oracle vs. ...

• cloud
• opsgenie

Hello,  We are trying to set up OpsGenie with JSM and I wanted to ask how we ensure that any alerts coming from JSM going into OpsGenie has the ticket number so ITSD-XXXX in this case.  I...

• opsgenie

So we're looking for a way to clean up our alerts. In the past we haven't really felt a need to delete the alerts as we don't actually work them from opsgenie. We would like to clean them up but the ...

• cloud
• opsgenie

Can we get a list of open alerts assigned for a team ? We are facing issues related to the acknowledged alerts missed due to no action on those, is there a way we can retrigger the alert if it is no...

• cloud
• opsgenie

Hey @John M  could you clarify on the highlighted portion in below screenshot - will Ops genie be permanently shutoff by June'24? We also have a few more queries on the migration from Opsge...

• opsgenie

please help me, I can't complete the payment. "The card is not allowed to be used in payment process. Please contact to Opsgenie Support."

• cloud
• opsgenie
• pay

Hello! I'm trying to setup SMS notifs on OpsGenie. I could verify my Austrian A1 number without issues, but my Movistar Argentina mobile throws an error, despite the line being valid:   &...

• mobile
• notification
• opsgenie

Hello Everyone, how are you? I'm worker  at brasilian company Lincros. Recently the Atlassian did a update in interface Analytics Opsgenie. I need to do the Download Number of Alerts Det...

• opsgenie

Hi  This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue. 

• opsgenie

Hi Everyone, I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my...

• opsgenie

I am trying to get the "Extra properties" using the Alert API.  How should I construct the params to get all  "Extra properties" associated with alert? I tried "isExtraPropertiesWithKey=true...

• cloud
• extraproperties
• opsgenie

What are the steps for retrieving a voicemail left for the on-call technician from a caller? 

• cloud
• opsgenie

Good morning    We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours. Our finance team has a user account on Opsgenie but the...

• cloud
• opsgenie

I'm trying to better understand the info shown in the Responder States tab of an alert. I will see things like "No Rule" but it doesn't tell me rule for what. I think it's only showing that sta...

• cloud
• opsgenie

I have OpsGenie working with Zendesk to alert when certain alerts come in from our Synology's and other events happen.  But now, we're changing from Zendesk to HaloPSA, and that isn't listed in...

• cloud
• opsgenie

We'd like to set up a default location to export postmortems to in Confluence (eg, a default space & parent page). When setting this up, there should be an option to export all existing postmorte...

• confluence
• opsgenie

I was evaluating OpsGenie as a viable alternative to PagerDuty went through the documentation multiple times but could not find options to perform the following actions: 1. Option to unacknow...

• cloud
• opsgenie
• pagerduty

Hi, I am trying to create a policy that alerts won't be created during 22:00-08:00 unless there are 5 or more alert during a window of 20 minutes. How can I accomplish this? Thanks!

• cloud
• opsgenie

Is there any out-of-the-box method of verifying that all users within a team have configured another contact method than email? I am aware of the central notification templates that allow me to conf...

• cloud
• opsgenie

We have been lately getting Heartbeat failure alerts on all the clusters, which gets resolved on restarting the Alert-manager but don't know the cause why it is happening.

• cloud
• opsgenie