Hi, We want to use the JIRA Go2Group CRM plugin. Is it possible to use generic JIRA accounts for the Support Level 1 users (salesforce users) and set the Salesforce username in a JIRA custom field?...
This question is in reference to Atlassian Documentation: Installing JIRA Service Desk Ask your question here...
When I want to subscribe a filter I get this screen: image2015-11-10 16:15:30.png In the JIRA documentation I see that it must be possible to add a recipient (user or group): image2015-11-10 16:17...
Hello, While noticing the /var/atlassian/application-data/jira directory has 700 access drwx, can the file: dbconfig.xml which has 644 in this directory, operate successfully if the permissions were...
Hi, I am using the Burndown chart, and it seems that its information is wrong. burndown.png The chart above is showing that I have about ~400h to get all stories/tasks completed. However, ...
I would like to be able to test new plugins or features in JIRA Cloud. Previously we would have a local test server, import data into it and try out the new features. This would be d...
I am trying to get to the project summary and administration page for a project, but JIRA keeps directing me to the AGILE Board for the project when you select the project name. Running JIRA 7 &nbs...
Hi, I created a post-function which automatically created a subtask. This is done correctly but the remaining estimate is not copied to the subtask. I tried to do this based on the workflow extensi...
When clicking create some users are experiencing an error. I suspect there might be a known issue here but I cant find it. Can anyone help or point me in the right direction so I can feed this back? ...
Good morning, We had a Jira 6.1.7 + Jira Agile and other add-ons working on a server. Now, we are evaluating the migration of some of the projects from that server, to an independent server. We will...
Hi, I have several inline scripts for a number of Escalation Services (provided by the super ScriptRunner plugin) applied in the Additional Actions section. These scripts contain html and when...
Hello, In a workflow I have a few post functions on a transition. The last one is "Fire a issue Resolved event that can be processed by the listener". I want to remove this st...
Hello there, I would like to remove or re-map the button located on the top level menu within JIRA. We are using JIRA as a service desk solution, however some of our Agents are creatin...
I need to remove "Configure Field" on the Issue creation popup. Also i need to remove Reopenings History, Stateoscope tab from issue view window. Is there any way to do it ?
This question is in reference to Atlassian Documentation: Best practices for designing the customer portal How can I share customer requests in Customer Portal? I have a Goup of customers. The...
Sometimes we create tasks that need to be implemented directly. Currently we create a task, go to the backlog and assign select the task for development. We knew when we created the task that it coul...
I have recently updated to HTTPS for my JIRA instance and need to update the application links to reflect the change. I want to know how to edit the application links, do I need to go to the database...
Looking for suggestion on a good quality plan for Jira. I am looking at developing a quality plan for our JIRA instance and am looking for suggestions on the below: Checklist (What parame...
v6.4.12#64027-sha1:e3691cc) I tried and it just do nothing. I tried using IE and Chrome
All of my Jira Standups are missing except today. I don't know what happen. Can you please check why is this happening? We need this information ASAP. Thank you
Hi, I want to write a collectd monitor to query the JIRA API and feed statistics about tickets for all of us into graphite. Is reading the JIRA API a realistic goal? Is there a way to query? ...
I get the following error message when I try: You must be a Tempo user to use Tempo epic JQL filter. But if I give the person jira-developer access it works fine. How do they get acces...
issues are alreayd resolved i simply need to copy the resolved date into a custom date field. i have tried 'copy from another value' and 'resolution' and to my new custom field however it seems to n...
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