Jira

Hi, I would like to increase frequency of checking mails in service desk (I've added mail as a channel). For Regular JIRA issue there is MailFetcherService delaytime https://answers.atlassian.com/qu...

• Question
• jira
• jira-service-desk

How can I do to not display this menu item to the Service Desk Agents. I'm working with outsourced agents in home office and not wish they had access to client list, or service reports. I have atta...

• Question
• atlassian-support
• jira
• jira-administration
• jira-service-desk

This question is in reference to Atlassian Documentation: java.security.cert.CertificateException: No subject alternative DNS name matching found When i look at my LDAP-Server cert with the openssl ...

• Question
• certificate
• jira
• ldap
• ssl

An addon like this would be a very nice thing to have to prevent our service desk agents from even 'reading' the same ticket at the same time, will there be support for JIRA 7? If so, when?

• Question
• addon-com.atlassian.jira.plugins.whoslookin
• jira
• jira-core

Hi, Explaining the issue in detail, Create a query where we search a particular customized field value for a single issue type Export the results in a 2d chart The chart shows missing customized...

• Question
• jira
• jira-administration
• jira-software

Hello We want to be notified when a sprint field is changed. We know this can be accomplished with the following query in the condition of a script listener: changeItems.any{ it.field == 'Sprint...

• Question
• jira
• jira-administration
• jira-software
• scriptrunner

I put a Issue from my Backlog into an active Sprint, but when I refresh my board it is still on the Backlog and not visible in the Sprint anymore. Although when I open the Issue details I see the fie...

• Question
• cloud
• jira
• jira-cloud
• jira-core

Context : I have a US in a sprint, Everything is okay, the story is put to DONE. The sprint is completed.   Action : Then I create a new sprint. The previous US is impacted so I want...

• Question
• jira
• jira-core

This question is in reference to Atlassian Documentation: Configuring issue-level security Requirement I want external users (partners) to have partial access issues in a project - basically so the...

• Question
• jira
• issue-security

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals Pretty simple thing really, I want my customer to be able to approve or decline the work on the work...

• Question
• approver
• cloud
• documentation
• jira
• jira-administration
• +2 more tags...

This question is in reference to Atlassian Documentation: Configuring the issue detail view How do I get system field Issue Type into the detail view of issue on agile board? cannot find it...There ...

• Question
• issue-view
• jira
• jira-software-cloud

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hi, I've installed JIRA on my windows computer(Running as service), and when I configure the SMTP domain, I got this message: Unfortunately no connection was possible. Review the errors below and r...

• Question
• jira
• jira-administration
• jira-software

Jira System administration -->Issues --> Workflows,  when I click on workflows and when the page loads, all of the workflows are missing.   the projects are working correctly, but I c...

• Question
• adaptavist
• jira
• workflow

Hi, I have created a project in JIRA service desk with two end user (clients who will submit their service request). My question is, is it possible that they both see requests of each other and als...

• Question
• jira
• jira-service-desk

I created an issue and i assign it to a customer as a reporter, but the customer doesn't receive an email about the issue.

• Question
• jira
• jira-service-desk

I have a separate project for Epics.  In the epic project, I have versions defined.   The stories are linked to the epics in the separate project, and all my boards are configured to s...

• Question
• jira
• jira-administration
• jira-software

Hi, I'm getting this http://screencast.com/t/s9kFvMry Gadget Error in one of my dashboards. I'm the Administrator but can't figure out why and how to fix this. This gadget was a time sheet. I couldn...

• Question
• cloud
• jira
• jira-cloud
• jira-core

I am using the JIRA Calendar gadget and what I want to show are all the Versions by date on the calendar for all the projects in a category. It only allows me to select one project.  I can't se...

• Question
• jira
• jira-administration
• jira-software

Hello Team, Our team is moving from Linux5 to Linux7 we have installed our JIRA on Linux5. Wanted to know is there any checklist or precaution that I can take before this migration? Are there a...

• Question
• jira
• jira-administration
• jira-software

I have installed Quick Subtasks for JIRA. When I click on "Subtask Templates" in project administrator page, it shows 500 error. image2016-5-11 12:2:44.png   image2016-5-11 12:3:23.png &nbs...

• Question
• addon-com.hascode.plugin.jira-quick-subtasks
• jira
• jira-administration
• jira-core

Hello Team, Just wanted to aware of that how many Components and Version can I add to JIRA projects? Is there any limit to add those? Is there any impact of adding multiple/more Components and...

• Question
• jira
• jira-software

I want only a SCRUM Master to be able to add or remove items from a Sprint. The KB article https://confluence.atlassian.com/agile067/jira-agile-administrator-s-guide/jira-agile-jira-configurati...

• Question
• jira
• jira-administration
• jira-core

• Question
• jira
• jira-software

Hi, We would like to import all the sprint tasks into the board prior to our sprint planning meeting from a excel/csv file.  I am having problems importing the Estimated Statistic. Can this be...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud