If I fill my kanbanboard with issues of the project IDTAM, the board is shown as available board in the project IDTAM. project = IDTAM ORDER BY Rank ASC If I fill my project with the follwing q...
We are trying to import our old service desk system requests into JIRA Service Desk. The exported CSV that was generated was successfully able to get the request description (originally sent as an em...
Is it possible to use the checklist and replace the CAB approvals in any change requests using this plugin, is yes can you please direct me where can i find these options?
I need to find a way to transition an epic when all of the stories related to this epic are done. I am currently using JIRA Workflow Misc Extensions, and I found the post-transition fun...
I need to move a bug between boards on same project. How do I go about doing this ?
For example, a defect is in 'In Development' status, only a developer should have access to move it to next status. Testers should not have access to the same. In the same way for 'In testin...
Hi I am using JIRA Cloud and i want to change parent's issue automatically when i change sub task status. I followed this solution but nothing happened. https://confluence.atlassian....
For us, it is not sufficient that SLA ends on closed status, instead, it has to end when status is closed and resolution is defined. Is that possible the achieve with Time to SLA addon?
godmorning, we are installed Zones addon for JIRA (version 2.16.5) and we try to generate a dashboard with PieChart selected statistic type one of our Zones field. The percentage is correct bu...
Hi All I am on JIRA Software 7.2 and i want to create a new issue type which would have epic type properties such as on agile board it populates on left hand navigation and we can drag drop Bugs on ...
Hi, I have a requirement, where I need to have "multiple choices (cascading)" list to store my project custom field values as below: 1) PXDM -> PXDM1, PXDM2 2) EGS -> EGS1, EGS2 I want to s...
This question is in reference to Atlassian Documentation: Managing access to your service desk I want set up an SD-project, being an admin myself. I want only one email-adress to be able to enter or...
Hi, I've created a JQL query of tasks that are associated to specific EPICs. My query pulls back a list of all the subtasks that meet my criteria. As part of the results, ...
Hi, we tried upgrading JIRA Core and Software from version 7.2 to 7.3 bit it went wrong. After hours of trying to recover configuration we decided to do a roll-back. We did an unzip of the backup a...
How to give google sign up for service desk customers?
I have seen the docs and video to make this happen. Yet, an issue is not getting created on sending and email. What could be wrong? And how do I correct it?
This question is in reference to Atlassian Documentation: Administering JIRA Software {"errorMessages":[],"errors":{"10119":"Field '10119' cannot be set. It is not on the appropriate screen, or unkn...
with a custom field named state reason of type single select want to set his options list based on the issue status value: ex: if state is pending possible choices for state reason are : 3rd P...
Hi, We added Tempo Timesheet on our JIRA server, and we have some things that really make the tool harder to user: We extract our hours from a tools, this tools gives us the ti...
When creating a new story or bug, I do not want to see the epics with status DONE in the Drop Down list. What do I do?
When customer create request from portal, the request can be share with organization or private request. for business requirement, we want to remove private request option, all the requests must sha...
Hi I'm wanting to configure the current SLA's that we have as default. I was reading the following question and understand the concept, but I think I'm over thinking the steps that are required...
Hi, I have deleted a JIRA project, but I still see the query made for the deleted project(ECLIPSE) in access logs, below is the snippet. 167.99.112.80 968x124234x1 admin [17/Jan/2017:16:08:52 -0500...
Hi Everyone, I am trying to configure a productivity report for the operations side of the business. They require a report that will sum the number of tickets a user and/or team has logged time agai...
I created a dashboard which contains several reports. Now I want to rename these 2 dimension filter gadgets to a more clear title. i.e, Total Bug Count by Severity, Open bug count by Developer, etc. ...
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