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Jira Mobile on iOS Alerts issue - the api didn't return a valid response

Piotr Iwanczuk
Contributor
October 8, 2025

Hi, our users are reporting issue with Jira mobile on iOS after the recent update - 240.2.0 - Alerts are not loading and we get the api didn't return a valid response

1 answer

0 votes
James Wood October 8, 2025

The "API didn't return a valid response" error in Jira Mobile on iOS usually points to connectivity or server issues. First, ensure your device has a stable internet connection. Try restarting the app or reinstalling it to clear any cached data. If you're using a self-hosted Jira, confirm the server is running properly and the API is accessible. Also, check that your app is updated to the latest version. If the issue persists, verify your authentication tokens and permissions. If nothing works, contact Atlassian Support for further assistance.

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