Jira

Can I stop customers from creating a new ticket if they already have a previous ticket which is open? (with the same request type, or summary, or whatever? I use Service Desk Cloud I have customers ...

• Question
• jira
• jira-service-desk

Suppose I have A, B, C three projects and I put them in a single-select list. How can I create a ticket based on the selected value, saying if A is selected then create a ticket in project A

• Question
• jira

Hello, I'm investigating JIRA as a possible solution for my teams.  I'm thinking we would want/need Service Desk to manage on-going IT maintenance request & customer service items/tickets, ...

• Question
• jira
• jira-core
• jira-service-desk
• jira-software

We want to use Portfolio accross our enterprise (250 users). There is something I fundamentaly don't understnad in JIRA Portfolio. My use case is this: I create a plan for a new product development...

• Question
• advanced-roadmaps
• jira

I know if I am sending a custom email using Scriptrunner, I can get a custom field value to display on outgoing emails. However, I was wondering if there was a way to add custom fields to outgoing em...

• Question
• jira
• jira-service-desk

Hi  I just wanted to be sure that what I have in mind is possible : We have a third party tool that lists non confomances.  Each non conformance has a dedicated number. I would like to ...

• Question
• jira

XSRF Security Token Missing error message when clicking some links End users suddently unable to view their tickets from email links JIRA Administrators to "Refer to this page (https://confluence.a...

• Question
• jira
• jira-service-desk

Ok I have been at this for a while. I am having all type of issues. JIRA and JAVA installed on windows 2012r2. On its nown drive so E drive instead of C: the rest of the apth is the same. I cannot ge...

• Question
• jira

I'm trying to create a board that shows items EXCLUDING a component (COMPONENT NOT IN ("ABC")) but I also want to INCLUDE all the empty components (Component is EMPTY). I've tried using the followin...

• Question
• component
• jira
• jql

We run a small JIRA instance on a system with ZFS. While trying to figure out why our hourly snapshots had a pretty high cost on an effectively inactive system, we have determined that JIRA is doing ...

• Question
• database
• jira
• jira-core
• jira-software
• space

Sometime in the last year the following endpoint was working to retrieve pull request details from Jira: https://example.atlassian.net/rest/dev-status/1.0/issue/detail?issueId=[issue_id]&applica...

• Question
• jira

We routinely include the SVN version number in the summary of a firmware bug. For example, the summary text might read "<product name> -r24000 <bug description>". There are many issues fo...

• Question
• jira

Hello JIRA & Confluence users, Our Organization is looking to collaborate with a team that uses JIRA (and Confluence) for requirement gathering, and approving directly within the envir...

• Question
• jira
• confluence

We are running JIRA  version 7.3.7 and Service desk version 3.4.0 When an issue is transitioned from an issue type not requiring approval to an issue type requiring approval, the Approval Histo...

• Question
• jira
• jira-service-desk

Any help gratefully received. I'm in the process of migrating our local JIRA server instance up to the cloud. I've successfully uploaded a backup file containing just the activeobjects.xml and entit...

• Question
• migration
• attachment
• jira
• jira-cloud

Hi, I am working on JIRA cloud and created a custom notification scheme for a project as below: Issue Assigned - Current Assignee All other events have single user email including event Issue Assi...

• Question
• assign
• jira
• jira-cloud
• notification

Hello I'm a JIRA administrator, We have a project where 2 people work, each one has different tasks. When I created the project I put one of the two people (User 1) as project manager and I assigne...

• Question
• jira

Hi, I've attempted to change the wording for a customer notification by going to Project Settings>Customer Notifications and then clicking Edit for the correct Default rule.  Having changed...

• Question
• jira
• jira-service-desk
• notification

Hi All,   We copy paste the comment from our mail to the comment box in Jira issue. It works completely fine in Chrome. However if we paste the samething in IE 11, it adds extra spaces and the...

• Question
• jira

We created on our customer portal  a request type dedicated to phone issues. We added a custom field (number type) for Phone number, unfortunately it seems that this field is limited to 12 numb...

• Question
• jira

Hello All -  I am having trouble with somthing that (I think) should be easy to do. At a certain transition in my workflow I would like to have an email notification sent to a person.  Fr...

• Question
• assign
• email
• jira
• notification
• transition
• +1 more tag...

Hello Together I have a Question about Jira Service Desk.  At the Moment we ar Running 21 different Jira Instances with multiple Projects on each instance. Now we want use Jira Servicedesk to ...

• Question
• jira

...his: <Connector acceptCount="100" bindOnInit="false" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" p...

• Question
• jira
• jira-software

So, we did some changes to the project and somehow, it didn't sync. There are 2 different cases with the same issue: 1. In one project, I see a Scrum type of prj, and my colleague, which is also an ...

• Question
• jira
• jira-software

Hi everybody, We are using Jira Server Version 7.4.0, recently updated to this version. Now I wanted to create project shortcuts in all our projects. But only some of them offer the feature, by som...

• Question
• jira
• link
• project