Jira

I'm using the rest API POST /rest/servicedeskapi/request to create service desk tickets. We have some customers in our system with "legacy" usernames (test@example.com) and others with newer us...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud
• rest-api

We make a lot of configuration changes throughout the week to support our customers. As such we decided to get on a cadence of weekly weekend maintenance reindexes, and restarts. We utilize a spare n...

• Question
• jira
• jira-server
• server

The support documentation states the Site Admin can change an existing user's account username and email but I do not see the option to edit the account when selecting the user's account in User Mana...

• Question
• jira-software

With the last cloud update, in order to see my add-ons, I need to manually hit the new plus icon, and select my add-on to display. Is there a way to universally show an add-on like it used to display?

• Question
• jira
• jira-administration
• jira-cloud

If I have 3 add-ons, with the latest cloud version, some of the add-ons now appear below, say, the activity feed. Can I set the order of these somewhere?

• Question
• jira
• jira-administration
• jira-cloud

Our lead engineer is the main admin for our Atlassian account, but I do most of the actual management of projects and content within Jira and Confluence. I'm finding myself running into access barrie...

• Question
• confluence
• jira
• jira-administration

I am using a different version of JIRA and can't figure out how to write Zephyr Test Steps. When I choose to create a new test I am not seeing the Zephyr Test steps section. Can anyone give me a poin...

• Question
• cloud
• jira-software
• jira-software-cloud

I have 2 phases loaded into Jira for my project and I've created a Gantt chart with those 2 phases. I just added a 3rd phase by loaded additional issues that were picked up in the Gantt filter and I...

• Question
• app
• jira
• jira-server
• server

We assign tasks to other users - how can we create reminders in the task for them to complete it?

• Question
• jira-core

I am trying to create an additional linked issue from an issue that exists. our linking is activated and i can link to an existing ticket but my business case would be to create an new linked issue f...

• Question
• jira-cloud
• jira-software

A very basic question: As new user of JIRA, I have chased thru a dozen Atlassian docs ... looking a.o. for how to control which information to show in one row of the standard Backlog. How to control ...

• Question
• jira-software

A very basic question: As new user of JIRA, I have chased thru a dozen Atlassian docs ... looking a.o. for how to control which information to show in one row of the standard Backlog. How to control ...

• Question
• backlog
• jira-software

We have several workflows that allow issues to be reopened.  I have added a post script that sets the Resolution back to Unresolved, but I cannot figure out how to remove the date from the Resol...

• Question
• jira
• jira-server
• server

Hello, We need a list of all the fields in JIRA that are exposed to end users i.e. what data are we holding. I've looked online and it seems there is a way of producing this export, but I've been un...

• Question
• export
• jira-software

Hey Everyone, How would you create a filter for issues without a due date and it's been greater than 1 day with it (due date field) being empty.    To translate, "A jira issue ...

• Question
• jira

After improvements in issue view (https://confluence.atlassian.com/jiracorecloud/the-new-jira-issue-view-938040503.html), I don't see an option to quickly change status of subtask (when staying on pa...

• Question
• jira-core

Sprint burndown, Agile wallboard, and version report gadgets are no longer working.  Not sure about other gadgets but these for certain are just showing blank, no error just blank.  

• Question
• jira

No matter how I delimit the LABELS field in the CSV, I get one big label. Things I have tried: label1,label2 "label1","label2" ["label1","label2"] It appears the import function wants me to separ...

• Question
• jira

Hi Everyone   I want know if actually exist an add-on for the replace the  Jira SSL Add-on , this since at the moment we are in the update project jira service desk version 2.3 to 3.15, o...

• Question
• jira
• jira-service-desk
• server

HI I created a screen with some fields, but I also created another screen in the same place, I mean another screen with diferent fields, but what I need is that at the moment that the user crea...

• Question
• jira
• screen

We have a project where we track slightly sensitive information.  We are fine with this info living our Jira instance, but need to prevent it from being included with any email notifications abo...

• Question
• cloud
• jira
• jira-cloud

I am taking this error while starting up. I tried to increasing memory size, time for enabling plugins etc. but none of them solved the issue. I also check out this page but not find any solution: ...

• Question
• jira
• jira-server
• server

How can I get create branch option in a perticular transition in Jira issue.

• Question
• application-link
• bitbucket
• jira

I wish I could instantaneously make, edit, move, and reassign tickets in Jira.  As fast as I can type would be nice. Some web apps that do this very well:  - Trello  - Google D...

• Question
• jira-core

Setting up a new Kanban project.  Do users from our agile boards automatically see new projects? 

• Question
• jira-core