Jira

Recently, the mail handler that converts incoming emails to tickets has stopped working for everyone except Jira admins. We tried deleting all of the email and restarting Jira, but the problem persi...

• Question
• jira
• jira-service-management
• jira-service-management-server
• server

Buenas tardes.   Si me pueden ayudar con esta duda que tengo para saber cual es la diferencia entre estos dos grupos jira-software-users y jira-software-external-users, ya que cambie algunos u...

• Question
• cloud
• jira-software
• jira-software-cloud

I have a scenario where I need to see all issues within a particular project in Advanced Roadmaps. That's easy enough. However, in some cases, an Epic in this project may be a child of an issue that ...

• Question
• cloud
• jira-software
• jira-software-cloud

When the Jira user trying to access their projects,They will be able to access,But in the right side corner,they can see a weired error meaasege. Could you please help us,what is this message for. ...

• Question
• jira
• jira-server
• server

Hello,   We are looking to rename group names in Jira and Confluence using Rename group in Jira add-on can we rename group names in confluence with the same add-on?

• Question
• cloud
• confluence
• jira-software
• jira-software-cloud

Hi I need import incidents , when importing data i get this error :   ERROR - Issue can't be created due to the error/s [ Elige a otro usuario porque el usuario seleccionado no existe. ] &...

• Question
• cloud
• jira-software
• jira-software-cloud

Is it possible to capture a comment that is added by the customer in the portal and store it in another custom field?  Requirement:  Custom field "Notes" will be appended by new the Comm...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hello, I've just discovered that recommended Created vs Resolved dashboard is useless for my TMP as it's based on the resolution field, which is if I am correct NA by default in TMP. Now, I ca...

• Question
• cloud
• jira
• jira-work-management
• jira-work-management-cloud

If I create a project in Jira would it add the data in SmartSheet?  would I need to re enter all the information?  I have a project plan in SmartSheet which I gave the same name as the Pro...

• Question
• jira

When I delete a project, it is moved to the trash, then I want to start a project with the same name and the message that appears is: you cannot create a project with that name because it already exi...

• Question
• jira-software

Hi everyone,  I'll looking for a smart value to auto create a due date 2 weeks from the date scheduled. Due Date is the system date but the Date scheduled is a custom field. For example, my tea...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

I need to import a projectfrom partners JIRA instace to our JIRA Data Server instance.  The project is large (comparing our other project) - 7000 tickets and 524 fields. I managed to export th...

• Question
• jira-software
• jira-software-server
• server

Hi Guys, So I removed a user from Jira some minutes ago but after deactivating the user, users are unable to create issues. They get an error message attached to this question. The problem is t...

• Question
• cloud
• jira-software
• jira-software-cloud

Currently, we are manually compiling the data from our swim lanes to track key performance indicators in an Excel document. Is there a way to set a time and given date when JIRA and the system will p...

• Question
• automation
• cloud
• jira-work-management
• kanban

Today we switched from story points to original time estimate.  The mixed units shown on the board (e.g., 3d 2h instead of simply 20h) are harder to read (interpret quickly) than a single number...

• Question
• jira
• jira-server
• server

Advance Roadmap Dependencies has only Is Blocked by option. Please add more option to show dependencies.

• Question
• jira
• jira-server
• server

In my script I wanted to use formField.setError but when using formField.setError where do you define the customfield you want the error to set to?

• Question
• jira-software
• jira-software-server
• server

Hi community. Hope you are having a great day. I know that on Jira Server, there used to be "read-only" info custom field type. Don't see it in Cloud. So, is there a way to make headers in a Jira t...

• Question
• cloud
• jira-software
• jira-software-cloud
• screen

We use Jira Software cloud within our team.  I need some help in creating project structure  Main Application Module 1 /Project 1 Story1 :      TAsk      ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

I am looking to add a label to a card when the issue type changes (is moved) from a feature request type into an epic/story. But I don't know how to check if it was a feature request type prior to th...

• Question
• cloud
• jira-software
• jira-software-cloud

Is there an easy way to prevent time from being logged on Epics?

• Question
• jira-software
• jira-software-server
• server

Buen día, uso las mismas columnas en todos mis tableros pero veo que hay uno que se repite siendo que es lo ismo :( ojala me puedan ayudar  Ya intente modificar el estado desde configuración de...

• Question
• cloud
• jira-software
• jira-software-cloud

Buen día,    Actualmente tengo novedad con tres usuarios que migramos de Jira Service Management a Jira Work Management  y no les permite el acceso correctamente.   Agradezco ...

• Question
• jira-software

I have this problem where tickets for a developer that where in progress yesterday are no longer there today.i dont know what to do .any information will help

• Question
• cloud
• jira-software
• jira-software-cloud

I'm trying to write a request in postman to add a comment to a Jira issue while also mentioning the reporter without knowing who the reporter of said issue is. So far, this is my request URL: https...

• Question
• cloud
• jira
• jira-cloud
• rest
• rest-api