Jira

Hi, How to get rid this information saying "?xml version="1.0" encoding="utf=16"?>" on our Jira Tickets that is being automatically created from an email.   

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

We recently moved our Jira from our old system to this new one "datamachina" , the workflows for certain categories like "Support", "configuration" related are broken up.   We would like to mi...

• Question
• cloud
• jira-software
• jira-software-cloud

Is there a native way to prevent an issue transition based on linked issue status? I need to block the issue based on the linked issues status! E.g: Issue only can be transitioned if linked issue...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

I get the error message  requests.exceptions.HTTPError: Field 'customfield_16741' cannot be set. It is not on the appropriate screen, or unknown. I only get the message on some projects and not...

• Question
• cloud
• jira-software
• jira-software-cloud

I have this situation: I'm trying to loop through some issues, ordered by assignee, and when the assignee is different from the last issue, I want to make an entry in the audit log (eventually will w...

• Question
• automation
• jira-core

Cloud server. Looking for a solution: I have a legal holds board. Which contains an epic with the legal hold documentation, and then each story (ticket type) is a legal hold custodian.   The...

• Question
• cloud
• jira-software
• jira-software-cloud

Do the new (Nov 1) automation limits impact 3rd party add-on automation app usage also? How?

• Question
• cloud
• jira-software
• jira-software-cloud

Our Jira instance, on the free plan, was created by someone who left the company about a year ago. We are looking to add features, but don't have access. We got partial access with their email addres...

• Question
• cloud
• jira-software
• jira-software-cloud

How to capture linked items in a jQL query?  

• Question
• cloud
• jira-software
• jira-software-cloud

Hello! I am attempting to locate a behavior script for scriptrunner for Jira Cloud. Use case scenario: When an issue is set to highest or high priority, we want to require another field to be fille...

• Question
• cloud
• jira
• jira-cloud
• scriptrunner

Hello! I am trying to setup batching for email alerts - but I don't see Batching email notifications as an option in my navigation after going to System.   Your assistance is greatly apprecia...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello Folks! I have several Jira Product Discovery (JPD) projects set up, and when you create a field in that product, behind the scenes a custom field is created in Jira that can be queried via Fil...

• Question
• cloud
• jira-software
• jira-software-cloud

I want to use automation to change the Issue Type based on the Original Estimate field. There are four options/levels. For the If and Else-if blocks, I tried using Issue fields conditions, but Origi...

• Question
• cloud

is there any way to organize the incidents into de portal groups in automatic manner? 

• Question
• cloud
• jira-work-management

I installed the Usersnap app on Jira, and when I click on the web trigger reveal, I can see the public key but the secret is blank. Please see the attached screenshot. How do I reset the secret?

• Question
• cloud
• jira-software
• jira-software-cloud

In Jira Automation, I want to iterate through the results of a JQL query, then perform som actions on each item before going onto the next one.   I tried a POC using the Audit Log as my action...

• Question
• automation
• cloud
• jira-software
• jira-software-cloud

I am trying to use Calculated with Components to give me the correct project to clone the ticket to. However, it keeps failing.  Here is the code I found to try. I noticed the code was for custo...

• Question
• cloud
• jira-software
• jira-software-cloud

Is there a way to crop screenshots in edit mode when adding them to a comment? I've been retaking the screenshot but was wondering if there was a faster way

• Question
• cloud
• jira-software
• jira-software-cloud

Looking for some automation rule help - I have a rule for when an Epic change 2 custom fields (Project & Work Type) then populate that value on all the Epic children.  My rule won't populate...

• Question
• cloud
• jira-software
• jira-software-cloud

A few minutes ago I received an email from Atlassian the a security notice.    When I follow the link it leads to this page: https://confluence.atlassian.com/security/security-advisories...

• Question
• cve-2019-13990
• jira-software
• jira-software-server
• server

I am trying to write some automation to clone an epic and all the stories but the branching part of my automation is not finding any stores/tasks in the epic to clone. I've used by For: Stories in Ep...

• Question
• cloud
• jira-software
• jira-software-cloud

ACP-610 Managing Jira Projects for Data Center and Server Certification course is not available. How do I get the course and exam voucher togather

• Question
• jira
• jira-server
• server

Hello, How to make the column that exceed the WIP limit color to be red? currently, it's a light blue.

• Question
• cloud
• jira-software
• jira-software-cloud

Hi All, I would like to have JQL filter, where I wanted to get children epic(s) and issues from children epics from the Portfolio Epic. The following pictorial representation: PORTFOLI...

• Question
• cloud
• jira
• jira-cloud

I am wanting every ticket created to have the Definition of Done populated. Is there a way to automatically get this to be populated every time someone clicks “create” for a new ticket?   I d...

• Question
• cloud
• jira-software
• jira-software-cloud