In a different ITIL Service Desk ticketing system (EasyVista) that I use, we have the option of changing a ticket that has come in as an incident, to a service request. And when that re-qualificatio...
http://imgur.com/7r4qazO Says it all. Fresh install of JIRA Software + Service Desk. Anything I search, no matches found. If I go out to the main Help Center Page, same results...
how can i install JIRA on server of my website ? is there any solution or way ?
I have an admin user asking for a "Jira Support Entitlement Number" to submit a support ticket, but when I go to the documented location I get the message "You do not have any product licenses" inste...
A Portoflio plan I am working on is calculating multiple team assignments for every project. This is new behavior I haven't seen before, and isn't a realistic way for us to execute. How can I config...
How can I populate the option values in the 'Select List (single choice)' Field without typing it in one by one? I have 1,200 values that I need to add and I don't have access to the database directl...
Hi, I want to auto resolve issues which were not updated from last five business days. Any idea how I achieve this by JIRA Service Desk Automation rule ? I checked but I don't think any JSD automa...
How should review effort be dealt with during sprint planning when using JIRA and JIRA Agile? Some tasks require that an artefact is reviewed and approved before it is considered complete. E.g....
we are getting ready to upgrade to JIRA 7 and want to know if Crucible is supported.
I know JIRA has a concept of "dependencies" between issues. We have some users who would like to automate the opening of issues based on these dependencies. For example, let's say you have 100...
How can an admin set up a QA lead and assign it to a component? There is the component lead in which we set in to the lead developer, but how about a QA lead?
Does this mean JIRA Agile is free now? We are on 6.3.9. standalone. I imported the version of the JIRA Agile add-on compatible with 6.3.9. and updated the JIRA Agile key with our JIRA lic...
I want to be able to have a field display all of the attachments on a JIRA issue in a pick list where someone could select one and provide it to an external system.
I have a need to set 2 custom fields both are "User Picker" type fields. I would like one to be the "Component Lead", the other to be the "Component User" both of these fields are from the "Co...
I am looking for the database table that stores custom field data for an issue. not for update purpose; for understanding how it can be linked to an issue and where it is store...
Can I create a confluence page (template) from a JIRA post function? I want to approve an issue type and then have it auto create a wiki page from a template. While populating some JIR...
Our application emails issues / application errors into Jira. Is there a way to get it to auto merge emails that are the same (by subject) into a single issue?
This question is in reference to Atlassian Documentation: Use the JIRA DVCS Connector Add-on Ask your question here...
This question is in reference to Atlassian Documentation: Burndown Chart Is it possible to configure Y-axis of Burndown chart (we need number of Sprint issues there)? Thank you!
With the previous plugin version we were able to do this, but it seems with the new standalone version we can only link issues to projects in JIRA Software. Are we missing something?
Hi, I've a custom field which gives a percentage. Let's say % of funding of a cost by part A and another custom field which is the % of funding by part B. If I put 20% in custom field for part A, I ...
How could I copy a project from Developer Instance to Production instance with: All Fields All Screens All Schemas All Permisions Please help.
I mean some subtasks in different tasks
We are currently using JIRA 6.3.7 + agile. We have planned to move our JIRA instance to JIRA software. Additionaly we have to use JIRA Service Desk. Can we use it with JIRA software? Is the Service ...
1 user - Project Manager on project 1 Folio have link to project Folio see this user, but user cannot see folio. How to repair?
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