This is the situation: Our customers are set up as Service Desk projects. Each customer takes different products from us. The SLA varies depending on the customer and the product. Two customers m...
If values in a field are multiple (x, y, z) can we limit the ability to open a ticket based on 1 value I.e. - John can only open tickets that are y value.
I am changing an existing component's lead. The new lead exists and can do all other tasks in jira, but I get the error message "user does not exist". I can change to other users, just not this ...
We do scaled Agile so in this case I am a CPO and I have POs under me. I am trying to use Portfolio in a way to roll up work from 6 different scrum teams but we are having trouble summing up to Portf...
Hello, Usually, we run groovy script on workflow's post function. On my case, I am calling a groovy script each day from a scheduler (Systems-> Services) On this script I have to ...
Hi, we have several jira service desk projects, each serving a specific customer, and we need to have a jira gadget showing us the SLA meet cross-project/customer. Generally speaking we need what ...
I want to add a custom field to a board. For any field i try to add i get the error message "You must specify a field" What did i do wrong?
This question is in reference to Atlassian Documentation: Epic panel is empty and Epic is listed in the Backlog How can we fix this from the cloud version?
I have tried a variety of keywords in order to find this plug-in, but failed on all occasions. The only thing from Top Shelf Solutions that I'm able to see is the "Simple Tasklists" add-on, which is ...
I get this message when I click on the timebar and try to change the value.
Hi, I'm new to jira. I'm trying to model our software development process. I've got two states "Planning" and "In Development" and a transition I've called "Assign to Developer". What I'd like to ac...
Hi, I want to hide the project administration button for certain users so that they do not have access to see the settings for the project. Is this doable? Thanks, Ieyasu
I would like the system locked the worklog hours in user task if the original field was empty estimated. How can I do this?
Hello everyone, Install jira 7 in centos 6 postgres 9.3 and 1.8 java the installation is correct, but when I want to see jira in my browser nothing appears. Catalina.out ends well: *...
Hello, Our JIRA-servicedesk is configured to create JIRA service desk issues if email is received to dedicated address.It works fine for all our users, but issue creation does not work if email is s...
Hello. We are trying to export the the attachments and the project (only one) from the 80 projects on Jira 6.2.2 and we want to restore them on Jira 6.4.13 which has been newly established on new ser...
I get the following error message when launching Jira following the installation: Cannot change ComponentManager status from NOT_STARTED to PLUGINSYSTEM_STARTED
Hi - as a lead in I should probably start by saying I'm relatively new to JIRA (6 weeks) and still learning. Currently I'm setting up a small project which is split internationally between two teams...
When viewing Administration>System>Outgoing Mail, there is no option to configure a new smtp mail server. We are using JIRA Cloud, and I am a System Admin.
My requirment is to categorize a backlog (issuetype)entered to follow two different work flow route(Improvement or Bug) based on the analysis . How could I do this
How can I delete an issue?
How can I make the Description field appear above the tabs on the view issue screen?
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