Community resources
Community resources
Community resources
Jira
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I'm trying JIRA Service Desk cloud. I have created, used, then deleted many projects. Projects related entries still exist in various locations in Administration > Issues menu: ISSUE TYPES,&n...
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Hi, We would like to offer our clients a standard worklog report electronical within JIRA servicedesk or within the servicedesk portal . As far as i have seen, i can not add worklog informa...
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Hi, I want Customers to have an ability to raise request on behalf of other users and also add themselves as the watchers. I looked into the permission and it seems "Modify Reporter" permission is th...
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Is it possible to specify Time to SLA per project? Include the (non-)working days?
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Hello, I am using Jira Service Desk, I want to know if I can have it for free? how I can download it ?How much does it cost ? Regards
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Hi, I want to set issue priority in JIRA Ticket using groovy. We have a drop down list in JIRA ticket which is populated with a default priority once an issue is created. e.g "Priority 6"....
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This question is in reference to Atlassian Documentation: Atlassian Support End of Life Policy If the JIRA version has reached the end of support date, is it going to affect the functionality? What...
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Hey guys, I have a question regarding checklist validation. Is there a way to use validators in the worklflow, not associated with the issue type, but the request type. I use the sam...
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I have a board created for a project. In this board (plan view) there are missing issues from the sprint. The sprint shows all the issues in progress, but not all the 'Done' issues. Some of the 'Done...
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Hi All, I have modified my workflow to include several statuses, such as 'on hold' and 'awaiting vendor'. Statuses are global and have no transitions. When these are applied to a ticket th...
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Is there a way that I can force comments made against service desk issues via a smart commit when committing code to github, to be internal comments so that the customer doesnt receive them?
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This is a neat tool for tracking Worklog Time Entries. Our team needs to aggregate the time based on our Issue custom field (Customer). How can Timetracker display or export an Issue's custom fields?...
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I want to add a validator to check that a custom field is set to a specific value before it can be transitioned to another state. Say I have a custom field called Approved? with a drop-down list of Y...
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When migrating an entire instance from JIRA Software Cloud to the server version, are all configurations and projects brought over. For example, if a custom field was added in the cloud version, is i...
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When exporting a template on a sub-task, to get the parent task's due date, I get the following error: We are sorry, an unexpected error hasnoccured in the export of your issue. Please provide the ...
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use script fragments (button) and a rest endpoint that return a list of elements and save it to a csv file is it possible?
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I have a column created in my board called 'not doing' with a status of backlog. I would like that upon sprint completion the issues in Not Doing automatically go to the backlog while the rest ...
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Documentation in the API leads me to believe that the functionality is intended to exist, but I can't find where to do it. I would expect to see a place to add / modify properties on this page ...
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Question - Is there a way to know how many users have worked on an Issue / user story?
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After creating about 30 canned responses in the JETI add-on, I'm unable to edit any of them. Each time I select the edit option next to a canned response, I get a 404 page not found error? We're runn...
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We recently just switched our board to be Kanban, when I try and release the "done" column I noticed I need to select a release version. However, tickets in the done column all have different fix ver...
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This question is in reference to Atlassian Documentation: How do I get a board to point to multiple projects I created a board for multiple projects and set a filter to include issues for a small se...
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I had tickets in 'resolved' state - which corresponded to a done state in JIRA. These showed up in my sprint report. But after I closed the tickets, suddenly they do not show up my sprint report is n...
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The announcement of JIRA 7.3 adds project administrator the ability to change workflow. It says this is enabled by default. What is the step to disable it? We don't need it since this is centralized...
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