Community resources
Community resources
Community resources
Jira
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Hello, I have some understanding about gdpr, but is there something to be extra careful when working and communicating with clients through service desk? I know the usual no pas...
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Hi, I am a cloud based jira user. I need a plug-in for filter based report generation. Can you please help me on this Cheers, Hansi
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Hi, We are developing a new identity and access management strategic plan and one of the alternatives we are exploring is encapsulating the business logic through a tool like JIRA ServiceDesk (which...
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Dear Gurus, Greetings from Korea! My manager wants me to set below in out dashboard; Weekly Progress Rate of Issue Resolution: Overall (Sprint Name): X (i.e. # of resolved issues until no...
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I add expenses against Issues via Issue -> More -> Add Expense Via the API, does anyone know how to get these back out? thanks
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Need to get rid of custom text in section "Move Issue: Update Fields" Under the section "Release Version history" could this be a listener? a webhook that was...
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I'm using the Import Issues button to test using a CSV file to upload bulk tickets to Jira. I have it working except for when one of the required files includes a special character like an apostrophe...
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I need a board that shows 3 levels; portfolio, program, projects. The Protfolio will be comprise of all the programs, the programs will be comprised of the projects.
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About pop-up has broken template variable... See attached screenshot
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I searched everywhere online to find a solution for this issue and figured it out myself. Here is the JQL:( If you have a better solution..please post it here) labels = YourLabel...
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We have a test Help Desk project and a test Jira project. The goal is when an issue is created via email to help desk, it automatically create an issue in the Jira project. Once the issue in the Jira...
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Keep getting WARNING related Resource methods consuming the request body by other means will not wor
14-Jun-2018 10:53:56.568 WARNING [https-jsse-nio-443-exec-374] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://xxxxxxxxx.xxx/rest/issueNav...
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I've been tasked with putting jira issue data onto a queue for reporting purposes, and I have been able to do so without too much trouble with one exception. I haven't been able to get at the s...
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hi, does anybody know whether any of the cloning project add-ons you can get on-line enable cloning of other add-on data? I'm working with ATM as a Test Management Add-on to JIRA and want to be able ...
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Hi! We are in the progress of creating an Organization & Costumer database in JIRA by the REST api https://docs.atlassian.com/jira-servicedesk/REST/3.9.1/#servicedeskapi/customer-createCust...
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I'm currently transferring multiple trello boards into JIRA as part of a change in software used by our Dev team. Is it possible to consolidate multiple trello boards into a Single JIRA projec...
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Hi, I am trying to fetch issues with limited fields using JIRA REST as:-- /rest/api/2/search?jql=project=D04047 and status not in (resolved,closed) &fields='[summary,assignee,fixVersions,issuet...
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Hi, Is it possible to change the screen name from "Create Issue" to "Customer Request" of the pop up which appears when we click on the create button on the Dashboard. I have already tried "In Prod...
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Hello, We are 6 weeks into using servicerocket integration with salesforce cases. Our current workflow is to create the SF case and the Jira Issue with a single email sent to both systems.&nbs...
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I'm trying to see a graph of committed vs completed items (velocity) for a single sprint, how do I do this.
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Anyone else having this issue with v7.8.1 of JIRA?
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Can anyone help me on how to connect to a db using JNDI via scriptrunner? I've read this: https://community.atlassian.com/t5/Jira-questions/ScriptRunner-and-JNDI-database-access/qaq-p/322012 B...
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Hello During a issue transition, Is it possible to verify if the linked confluence page has mentions of components set in the jira issue. This is just to ensure that confluence page covers impact o...
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I had a Customer in Jira Service Desk who I now need to set up as an Agent using the same email address. The Customer was deleted and now I have successfully added her as a user with appli...
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Hi, I would like to start transforming our organization into something that gets agile in several small steps. Therefore I started to take a look into Jira, Portfolio, Servicedesk an Confluence. Thr...
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