Community resources
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Jira
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I am trialling Service Desk within our customer support team, and want to link its issues to our Jira Software development issues. Service Desk and Jira Software are both cloud hosted, however on se...
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hello, when i get to an issue through my android jira application i can assign only to me, to automatic or unassigned an issue. why cann't i see the other teammates of my team and assign to t...
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Is it possible to edit single custom field from any specific screen either from a transition or from the Edit screen itself? Given a condition, that specific custom field which we want to edit will o...
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I am able to set value of Sprint custom field by "sprintId" for an issue. However, is there a way to update Sprint custom field by sprint "name" instead of "sprintId" when creating or updati...
335 views 0 0 Deleted user September 10, 2019 -
certain filters are taking much longer time to return results when trying to view them. Also, at these same times, exporting the results of these filters to Excel take much longer. This seems to happ...
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Hi, I have some jira ticket numbers in excel. I have to parse these to jira website and get the corresponding comments. Please help me on this.
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How to set permission to edit issue for reporter in a status?
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Just yesterday the connection to outlook failed to authenticate. Is there a way to resolve this?
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If a team works with multiple external customers with their own Jira, is there a way to display the boards in a single view. Note these are separate Jira accounts. Creating a single account is...
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Background We have a Support project that's used as a generic intake location for all sorts of issues. Very often, the reporter submits the wrong ticket type, and we need to Move the issue into the ...
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I have a personal sandbox org and my user has site admin rights. I am trying to makes calls following the guides here: https://developer.atlassian.com/cloud/admin/user-provisioning/rest/#about ...
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Hi All, I have a question about setting up a Jira create screen, I would like to know if it would be possible for to set up a custom field to dictate how the rest of the create screen would be set u...
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Hi all, very new to Jira. How can I create a next step based off of an issue? For instance Issue A triggers Issue B (so I'm not creating all the issues at one time). Also, can you add 'deadlin...
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Hi, I have been configuring a new workflow starting from scratch. I am used to see the dropdown to make a status transition in the new issue view looking something like this: however, with the...
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We have a Script Listener that updates fields but doesn't update the History of the Issue. Per Payne on an earlier question "...EVERY change (except comments and changes to comments) SHOULD be ...
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We use Component as team value. SO a ticket assigned to component A belongs to Team A. Problem is sometimes people assign more than one component to a ticket and that ticket is basically not owned by...
11,347 views 12 0 Deleted user September 10, 2019 -
Hi, I want to update the sprint field to the current/latest active sprint when it goes from "todo" to "in progress". I see that I can add a post function to the transition to update the sprint field ...
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Hi all, I'm having much difficulty finding solution tips for Jira Cloud. My objective is to get the Parent Link value from Epic to copy to story custom field. Parent Link field is provided by Jira...
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I've been attempting for days on how to authenticate using login credentials and trying to retrieve specific JSON data for transitions in Jira. Can someone please help me with this one? If anyone can...
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I am trying to set our issue level security so that: The team who will work on the issue can see/ edit/ etc... (full permissions) The person who reported the issue can see/ edit/ etc... (full perm...
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We are thinking how to use Jira Cloud for two areas (maybe three) within one organization. One area has 4 teams and the other something like 15. What are the pros and cons of having ju...
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Not sure if this is possible...but is it possible to have email notifications only send out for standard issue types (Stories) and not subtasks? I'm wondering because we have rules set in Au...
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Not sure if this is possible...but is it possible to have email notifications only send out for standard issue types (Stories) and not subtasks? I'm wondering because we have rules set in Au...
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Since yesterday we are not able to access our JIRA . Yesterday I had the error 502: Proxy error and today the error 503: Service temporarily unavailable. Can anyone help why we are receiving this m...
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We support many different enterprise clients and need a way to "rank" each client, so that when someone views a Jira ticket they would see a icon or similar image/text next to the client name. We wo...
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