Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
We're about to migrate from Redmine to JIRA and I have about 50 projects that require a Service Desk. Is it possible to make a default "Request Types" that will be consistent across all 50 projects? ...
-
Is it possible to make the Queue window automatically refresh like you can in a JIRA dashboard? We would like to keep the Queue window up on one of the office displays but its kind of pointless...
-
we use JIRA IT-HELPESK as helpdesk tool for our customers. We are a service provider in telecoms. For each client we create a service desk. For example for the customer "Red" we create a service des...
-
I have set up Service Desk (only one) on my OnDemand JIRA instance. Customers can reach it by going to : https://MyCompany.atlassian.net/servicedesk/customer/portal/2 Not really a user friend...
-
When using the Service Desk's built-in mail handler, issues can be created and comments can be made via email. I would like to set up a mail handler to only allow comments via email, but not...
-
Can we setup more than 2 email channels for a single JIRA service desk? I have already setup 2 email channels for 2 different request types in a single service desk project. I need to add 3 ...
-
Attachments added by an agent is now shown in the Customer side. Articles describe a workaround using wiki markup When previewing the comment, i can see the image. But when entering the Service De...
-
I received a prompt about using a custom permissions scheme and having to migrate the permissions. Now our People tab shows like project permissions with groups and users and green check marks ...
-
For example, currently our Service Desk sends this subject: [RG Improve] [RescueGroups.org Support] test [HELP-9] RG Improve is an old name for our JIRA instance? I think? RescueGroups.org S...
-
I'm new to JIRA and to Service Desk, and I'm creating my first set of sub-tasks. I managed to create the sub-tasks that I want available (by Associating them as Options to the correct Issue Type...
-
Hi A key requirement for our customer support portal is the ability to measure customer satisfaction or NPS. Does anyone know how to do this? Regards Darren
-
Service desk email configuration - does not catch tickets from email - Any idea whats wrong. The sender email id is part of customer role on that project. What other settings will be verified? I'm u...
-
Is there a possibility for autmatic e-mail reports, with a list of unallocated and unresolved tickets. I want that the Service Desk Agents get these mails for example two times a day or somethi...
-
Sehr geehrtes Atlassian-Team, Nach einigen Versuchen, hier nun die Frage, wie ist es möglich beim Erzeugen eines neuen Vorgangs ein Feld "Beobachter hinzufügen" anzufügen? Dies würde manche Arbeit e...
-
We installed and use JIRA Service Desk 2.2.0. The default workflow was installed when we set it up. I have since mangled the workflow by deleting one of the status' and a transiti...
-
We are setting up service desk and we would like our external clients to use it to submit issues. We would like to create customer accounts for these external users, but would NOT like them to ...
-
How to remove jira service desk portal - from all portals page. I did deleted the project, But it lists on the portal page?
-
Hi, We've just moved over to JIRA Service Desk for our internal support system. In transferring from our current job logging system, one of the incoming queues we had was for creditors to email thei...
-
How do you change the logo that is shown on the customer page for Service Desk? See screenshot below. Thanks! ServiceDeskLogo.png
-
Hello We are trying to use Service Desk to provide UI for Customer so they can add issues to the Project Queue. The problem we have is once we have a project setup with permissions and roles, ...
-
Dear All, I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well. But we cannot set it up in Service Desk, due the following error: When I try to add a...
-
The documentation for the global enabling of public service desks does not match JIRA cloud. The same is true for captcha. Searching in administration finds an entry for captcha but the page loaded d...
-
Is there a possibility for an agent to order the queues individually, and not have to predefine the order? It doesn't seems like it's possible, out of the box, like in JIRA native.
-
I'm new to the "Service Desk", but I have it operational... there's one key piece of information missing from the customer portal under "My Requests" - The JIRA ID (Reference). This is availabl...
Atlassian Community Events
| User | Count |
|---|---|
| 31 | |
| 12 | |
| 10 | |
| 9 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 5 seconds ago | ||
| 10m ago | ||
| 21m ago | ||
| 30m ago | ||
| 44m ago |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian