Jira Service Management

Hi all My JSD does now show the pre-populated text when an agent adds a comment. to a ticket. I have looked at https://jira.atlassian.com/browse/JSDSERVER-3138 and can confirm that the dark feature...

• jira-service-desk

...rganisation. I have selected service desk does not allow public signup option.  I have used the cloud email address against a request type but to no avail. Am I missing something obvious?

• jira-service-desk

We have a status which is called "Issue created in Jira". We know that we can create linked issues with the three dots in the right corner. After creating the issue we need to push the button "Issue ...

• jira-service-desk
• jira-service-desk-cloud

Hi, i'm wondering if there's an option to add content to the JIRA Service Desk Customers 'Create Issue' Screen by simply adding e.g. "Summary=ASDF" or similar to the URL I link for a specific topic....

• jira-service-desk

Here is my Use Case:   Any tickets raised by Service Desk customers within an organisation are auto-assigned to another customer within the organisation to verify the issue raised before any S...

• jira-service-desk

Hello, We run a service desk where SLA is assigned based on the severity of the tickets. Sometimes we need to reopen completed tickets. When a ticket is completed, the SLA's are ticked off as being...

• jira-service-desk
• reopen
• sla

Hello. Since nearly almost 2 months I experience big problems with the JIRA Service Desk. After updating JIRA in the End of August the SD Add-On is not starting anymore. I already contacted your Sup...

• jira-service-desk

Our desk is not open 24/7 so in on our current system we have a different email template that gets sent to the customer outside of businsss hours versus the one that is sent when we are operational. ...

• jira-service-desk

When I click "Approve" button in JIRA ServiceDesk, it's not working sometimes like as the screenshot below. Screenshot of approval hang  

• jira-service-desk

In Jira Service Desk, if a request is received via email, is the new Customer created first or is an Issue created first?  

• jira-service-desk

Recently our sevicedesk trial license expired and consequently servicedesk functionality was disabled. So we bought the starter license to continue exploring and using servicedesk. However after ...

• jira-service-desk

I tried to create a new Issue into a service desk project using the following API on my test instance on my laptop:  http://localhost:80/rest/api/2/issue/ Data: { "fields": { "project": ...

• api
• jira-service-desk

We have enabled the field "Organisation" by configuring the Create Screen from the Screen scheme. When we click "Where is my field"  the answer is that the field should be coming on the screen. ...

• jira-service-desk

Hello, Would anyone be able to tell me how to estimate the size of the database for Service Desk Server? Its going to be a small instance in house. I can't find anything about sizing the ...

• jira-service-desk

I have a Service Desk project configured so that only customers assigned to the project can create tickets via email. I have assigned a Customer Organization to that project. I have added a user ac...

• jira-service-desk

We plan to use Jira Service Desk for Change Requests.  When a user submits a Change they'll be required to select 2 or more approvers.  This is only to provide an approver should 1 or more ...

• approver
• jira-service-desk

Hi, So whenever someone replies to the ticket, I get duplicated replies(one with the original reply, one with the original reply plus the ticket description).   Thanks

• jira-service-desk

...ervice desk 3.8.3, jira software 7.5.2) public signup: Applications -> jira service desk ->Configuration: Public signup = yes. In the system settings, the mode of jira software can remain private (a...

• email
• jira-service-desk
• public-signup
• server

Hello, I have been searching like a maniac for posts related to adding the "Organizations" field in an email notification but have been unsuccessful so far. Is this possible without an add-on and w...

• jira-service-desk

Hello  we are news JIRA users and we are trying to export our filters to excel. We have used the 2 options : - Exporter au format Excel CSV (tous champs)  - Exporter au format Excel CSV ...

• jira-service-desk

Suppose I wanted anyone in an organisation (Domain) to email the Service Desk as a customer, am I able to add a wildcard email address?   For example *@domain.com for anyone emailing from doma...

• jira-service-desk

Hi Team,   How to upload bulk data in custom field (Single choice) to avoid manual effort. We have Single choice custom field and have hug data to add to field. Is there any automated way to u...

• jira-service-desk

Hi Team,   How to have relative time in JIRA Response, resolution, comments, update, history, activity etc. Currently it is showing 1 hr ago, 4 hr ago etc but we want exact time stamp like 03-...

• jira-service-desk

My Jira software users can't see nor comment my Jira Service desk issues. The only way i can get them to see the issues is to give them access to the application which consumes a license. Any other ...

• jira-service-desk

Hi, does anybody use Jira Service Desk? If so, would adding a voice component within Jira Service Desk be useful?  

• jira-service-desk