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Jira Service Management
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Hello, The customer portal in Service Desk keeps getting a "Forbidden (403) error while loading this page. Jira Service Desk is not Licensed". Service Desk is currently licensed and when I go ...
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Can we define Escalation levels in JSD? And how?
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Hi, I integrated Service Desk with my custom email account. All works fine, except I do not know how can I change the email sender (from) to my custom email address. When I receive the email the se...
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Hi, our company is using Jira Service Desk Cloud version since a little more than a week now and we are wondering how other companies follow up on customer satisfaction feedback. On average we are a...
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Hi, i can't create a search or a queue with an order by organizations. I get the message " The 'Organizations' field does not support sorting." I also can't create a chart on the dashboard with...
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Can we do delegation in JIRA if no is there any way? please explain. For details related to my question: For example i have one approver for an issue or request. He/she is on vacation. Before goi...
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Hello. Our company used to work with Jira Service Desk Server version 3.12.20. We have 8 portals and 250+ request types. Basic language is Russian. We had upgraded JSD to 4.1.0 version and ...
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Problems / Questions A service desk user logged into Confluence can not use the search in Confluence (the most important feature)? The search field is missing: Setup We have a confluence sp...
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I have been trying to set up a livesearch macro to search articles in the Jira service desk instead of the confluence knowledge base, as our jira service desk is more client friendly than the conflue...
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Hi I need to understand how SLA clock works - we actually have Global Support in different regions. Now, if I configure SLA for 9-5 Calendar hours for a specific region say North America - users in ...
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Los usuarios creados en Jira pueden tener diferentes perfiles (permisos) por ejemplo: usuario A tenga permisos para creación de tareas, modificación y eliminación de las mismas, usuario B solo tenga ...
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Hi, We support corporate customers, and our end users will often copy a key stakeholder when reach out to us. It appears that if one of our users sends an email to our support email address,...
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Hello, Community, I have two Automation rules, one works one doesn't and they are quite similar. I don't know what I'm missing, and am open to any suggestions. The one that works is... ...
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Can you send all comments for an issue to a customer via email versus just the most recent comment?
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hello one of my service desk tem doesn't have permission to modified tickets . So the helper of jira about this agent permission is right . my question is so urgent&nbs...
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hello one of my service desk tem doesn't have permission to modified tickets . So the helper of jira about this agent permission is right . my question is so urgent&nbs...
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...ntered Status: Resolved / Comment: For Customers). I have already commented (publicly to customers) twice in the meantime and the clock just keeps ticking. Any idea what do I do wrong? Cheers, Jacek
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Hi, I have a problem with implementation of HTTPS to Jira servicedesk. I was use jira configuration tool to set up it but when I change mode to HTTPS or HTTP / HTTPS, Jira cannot start (ERR_CONNECTIO...
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We run request tickets through our internal service desk to have inputs added to our billing system. Our billing system is Allscripts. Is there any options out there whether it be a script/add-on/flo...
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HI guys, At this moment, when a open ticket is answered by a client the status it doesnt change, i would love to see answered or something. thanks
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HI, is there any way to publish jira instance on organization public website?
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Hi, There used to be an options when working in JSD--> Customer. Previously if I hovered the mouse over a customers name a pop-up would appear giving options to access 'More Info' or 'Advanced' o...
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Some times AD users are not ale to login to server. And not every-time sync is failing..., Kindly help us to resolve the same.
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I'm hosting JIRA on Server for example yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed
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I have a few Jira Service Desk projects configured such that only people that I've added to the project can access it. I've done this because I have different types of "customers": I have inter...
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