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Jira Service Management
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In Jira Service Management you have a standard reports page. One of the reports is Workload of the workforce. This should only contain our workforce, but as seen below, it also includes s...
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i am trying to get some order in the side bar when working with tickets but only have 2 field "ditails" and "more fields" can i somehow add 1 or 2 more dropdowns of these on the right?
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Within customer-satisfaction I can see we can change the text of the star-rating from "How was our service for this request?" How can I change the text for screen that follows that from ...
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Hey, is there any way to print only the QR code out of JSM Insight? Currently we have some extra information which is typical for a print out of the browser but it makes that our QR labels ...
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I want to add common test steps in bulk create test cases
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How to hide field in transition? The previous Jira admin has a lot of custom fields but he is able to manage to hide it when I transition a status. How do I do that?
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Hi, Can some one will help me out how to create multiple workflows in single workflow in JSM. Thanks,
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We switched from a Google workspace account to an M365 account. We are unable to receive Jira project email alerts as a result of this. We intend to update the M365 SMTP server address, but it does...
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Per the subject, if a person is a VIP (recorded in the issue from an Insight lookup) is there a way to make the issue in the queue 'All Open Issues for example', maybe showing the reporter as a diffe...
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Hello, In looking at the Jira applications overview, I see that Software Projects come with Agile boards meanwhile Service Projects come with a Portal. Is there a world where ...
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Deseo que las respuestas de los campos siempre se guarden en mayúsculas
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I have built out an automated process for approval of change management requests. I need to split off a sub-set based on custom issue types. I have built a custom field mirroring the OOTB...
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boa tarde estou utilizando a plataforma jira a 1 anos e nunca tive problemas, fizemos a criaçao e desde entao nao editamos nada internamente no dia de hoje 28/09/2022 fui acessar a ...
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Team I have set the rule for automation - ticket needs to be assigned based on Region - Location - Assignee. In UAT i have tested it successfully But after moving to prod rule has bee...
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For some reason, I stopped receiving email notifications where I am mentioned as of Thursday. I have verified that my settings should send an email notification when I am mentioned and also attempted...
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Good day all, One of my support staff picked up an issue where once a call has been re-opened and assigned back to the same agent, it does not reflect in their "assigned to me " calls ...
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Hello, I accidentally removed task from my canban board in one of my projects. Is there a way to restore it on my own?
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Jira Service Management CLOUD: (1) Our company is managing assets for different companies. So we created an object schema for each company which stores the assets, the locations, busines services, e...
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Hello together, i have 2 custom issue fields of type insight pointing to the same object. let s say - Accountable (customfield_1) - Responsible (customfield_2) Both are same: Object ...
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Hey all, Might be a bit of an odd question but maybe someone has tried this before and can suggest something :) I've currently written out a process for a specific issuetype and also made a diagr...
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How to create a report or dashboard for Open and Closed count for each Assignee. I am trying to create a report or dashboard like below. Tech 1 - 20 Open 30 Closed Tech 2 - 40 Open 50 Closed But ...
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I am calling at GET /rest/api/3/project/{projectIdOrKey} this endpoint. I am not getting insight object in response. I am also passing expand as insight but still its not working . https:...
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The customer creates a ticket. Receives an email with a link to view the ticket. Is that also possible without having to register? Thanks for answer. Alexadner
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Hi All, Our team is trying to set-up a Global automation rules as follows, we already got 2 projects, project A is a jira service management project while project B is a jira project. When ...
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i am facing jira issue while trying to login jira dashboard. error message is Sorry, we had some technical problems during your last operation. Technical details Log's referral number: b3f1...
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