Something went wrong. We couldn't generate a preview for this file. In the ITC Board and PS Board

[Vada Evans]

When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong.
We couldn't generate a preview for this file." This is in the ITC Board and PS Board.

Looking for a solution to this issue.  If this is not the proper forum, could someone please provide the link to the Service Request portal.

[Rudy Holtkamp]

Hi @Vada Evans ,

This does not seems like a Jira Service Management problem, but rather a Jira Software problem. And it also seems a problem in your instance, so you better contact Atlassian support instead of asking the community. You can contact them here if you are eligible:

https://support.atlassian.com/contact/ 

Rudy