Filtering by related asset objects

[Sebastian Spitzer]

How do I filter in Jira Service Management for processes for applications that are managed by certain attributes/objects?

In our assets, application are maintained that have "service units / key users" (people who can support the application). These applications have a "supported by" relationship with the person(s).

This is exactly what I need to be able to filter for in JSM.

My goal is to create a list of issues in JSM that shows the current user the processes for applications that they manage. I can filter by applications, but not by applications with "service units / key users" = currently logged in user.

What do I need to do for this?

I'm also happy to provide workaround suggestions if something in the JSM standard doesn't work with assets.

Thaanks a lot, Sebastian

[Adolfo Casari · Accepted solution]

@Sebastian SpitzerTake a look at this:

https://support.atlassian.com/jira-service-management-cloud/docs/assets-jql-functions/

[Sebastian Spitzer]

Hello @Adolfo Casari ,

Thanks for the tip!

I'll have to read it when I get a chance. There are a few more related information pages. It's a somewhat more complex topic.

• Use Jira and Assets Query Languages (AQL) with Assets
  • Assets JQL Functions
  • How to use Assets Query Language (AQL)
  • Use placeholders to replace information depending on context
  • Using Assets Query Language (AQL) syntax

I have to check whether I can dive into it. If not, or if I have a more detailed question, I'll get back to you.

Thanks again!

Best wishes,
Sebastian