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Jira Service Management
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Dear Atlassian Community members, I am trying to organize the Project in the Portal with having 2 Service forms plus a folder (Portal Group) with a set of 8 Request forms. Is this in anyway possible...
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...red", "emailAddress": "fred@example.com", "displayName": "Fred F. User", "active": true, ... } I'm assuming that the field "active" is the one I'm looking for. However the value of this "a...
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I have added user as customer but they have access to make changes on the projects. How do i remove elevated rights for customer and give them read and comment only
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...ustomfield_10762').setRequired(true); // Show an alert message alert('Attention! The field "Field10762" is mandatory.'); } else { // If the value "13217" is not selected, make the Field10762 field o...
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Bonjour, Je viens d'activer l'option "Satisfaction client", hélas à chaque clôture de ticket, les utilisateur ne recevoient pas l'enquête de satisfaction à remplir. Pouvez-vous m'aider? Merci à vo...
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Previously it was possible to edit the displayed customer names in the administration section (admin.atlassian.com -> Directory -> Jira Service management). This function is now disabled and th...
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hello, Could someone help me hide a priority type when opening the ticket? my JIRA is configured in Portuguese, Mais Alta = highest I want to hide this option
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Hi all, Our IT Dept handles the intake of all system access requests via JSM, regardless of whether the apps are IT-managed. I would say 85% of our apps are managed by IT, but for those other 15%, w...
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n Jira Service Management, how do I relate the SLA that I create to the maximum response times in an incident?
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We have Service Desk for our customers to enter tickets. Our Customer Support team routinely meets with our customers to review their issues list. They can't do this from inside Jira because th...
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I am using Jira Service Management (cloud). This is an existing team-managed project. The team wants to add a work log, but this tab is not displaying within the issue view. I did check the features ...
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I want a screen window to pop up after adding a value to a field in jira. Similar to a transition window. Is this possible?
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How do I modify my "Create" screen? My Create screen has multiple fields that I have removed from my Issues screen. I would like to remove these from the Create screen. Can you provide the step...
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I manage the service desk for a software firm. We currently list all of our clients license expiry dates, cert expiry dates, etc... in a Sharepoint list. This isn't ideal as it's easy for users to mi...
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Hi, I have a JSM portal on which I have several projects. a project is hidden on the portal. This is voluntary, users must go through another portal developed internally for various reasons. ...
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I am trying to figure out how to create an automation where: 1) There are two projects. 2) Project 1 holds the trigger issue. When the description field is updated on the trigger issu...
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I am trying to add a custom field called "KBSF Topic" to an automation. This is a short text field. I have tried issue.customfield_KBSF Topic, issue.customfield_KBSFTopic, issue.KBSF Topic.value. Wha...
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Mi consulta es que tengo un flujo donde en un estado "En curso" se crean 2 incidencias automáticamente y se vinculan como "Review", y lo que me gustaria es que si la incidencia principal quiere pasar...
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Hi, I'm having this odd issue. We have about 15 service desk agents who all have the same access to the service desk because they are granted access as a single group. But one of the service desk a...
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Hello, I work for a small healthcare organization that recently transitioned from Data Center to Cloud. Even though it's only been a few months since we made the switch, we're already seeing a stead...
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Hi! We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, an...
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Hi, Can we create the jira automation rules itself from rest API, I am able to create it via Web UI, but for better management I want create the automation rules using JIRA API. Do ...
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We're facing an issue while using the JIRA REST API to dynamically create required fields in the DOM. The problem arises because the types we get from the API sometimes don't match the actual input t...
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Una vez que he creado filtros rápidos, quisiera "ponerlo en privado" para diferentes miembros/usuarios que trabajan en mi proyecto, es decir. si creo Test 1, Test 2 y Test 3 como filtros rápidos, Sol...
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| Subject | Author | Posted |
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |