Community resources
Community resources
Community resources
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Jira Service Management
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For a JSM project serving external customers, we want a way to block/prevent users from specific domains from registering in the portal. I have read the documentation for JSM email block-lists and th...
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I am in the sandbox for the project doing some testing. I am the administrator for the project and when I update the Introduction text for the portal it does not update if I go to the Portal URL. W...
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We have a JSM instance which accepts forms from user and creates a JSM ticket. After an approval in JSM ticket, JSM Automation creates tasks in JIRA Software (a different project)for bac...
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Hello everyone, We are a company working on multiple projects where we use several standard Jira projects and one Jira Service Manager for DevSecOps. Our DevSecOps team handles tasks opened by exter...
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Project A & B are both JSM. Project A has the same custom issue type as Project B but different request types. I have an automation rule that when a customer places a request on the portal on Pr...
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I want Jora to automatically create a ticket if it receives an email from an alert system from the microsoft.com domain. However, I cannot create them as a customer because the domains do not match o...
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Hey, When I create a new ticket using the slack integration, it does not show in my requests in the top right corner of the help centre. The items only display in the help centre if they were create...
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Boa tarde, Gostaria de saber onde encontro e como consigo adquirir o produto AirTrack, do Jira Service Management. Estou tentando procurar nos aplicativos do Jira mas não consigo encontrar. Teria al...
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When one service desk customer tries to create a ticket via email, we get an error in Assist" Looks like someone tried to create an issue, but no request types are available across your team/enterpri...
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Hi All I am using a project board for more than a year now, and there are cards that have URL's linked to a SharePoint document location. The location has not been changed, however all my URL's are...
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My self-service portal does not show the knowledge base to users without access to Confluence and this is unnecessary to me because we need users to be able to see these articles when searching on th...
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I administer a number of JSM projects at my company. We're currently using the default project sender email address of jira@my-company.atlassian.net for all of them. I'm looking into updating t...
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Need a SOC 2 and all available compliance reports for our audit. Every link on the site goes to the same "Something went wrong" page. We go through this every year. Anyone know where I can access upd...
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Hi there, I manage a help queue on an internal application with relatively engaged and friendly users. Nonetheless our CSAT submission rate is only 10%. I reviewed the CSAT email the users receive, ...
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I don't have the option in my standard jira service management instance
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We recently had a request from a department leader to see if we could add the entire department to an issue for transparancy and an FYI for them. They would also like the ability to update the same i...
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I don't want to enter anything in this field unless I know the consequences for doing that. I can't find documentation anywhere for this. Does anyone have any experience with this?
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I am having exactly this issue: https://jira.atlassian.com/browse/JSDCLOUD-13904. I am on Free plan since I am exploring everything before making the decision if I should try more features yet ...
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I have a dashboard created for all open tickets for my team of people and our customers. Why do the columns only sort by alpha order and not allow you to put a filter in to select certain custo...
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Is it possible to update multiple organization detail fields at the same time using the API?
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Hey everyone, in my Jira Service Project, I want to implement specific custom fields to an issue once the issue is moved to a specific status. It is important that those fields are not...
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Problem: JMWE contents are not loaded anymore. It seems there is a problem. My instance is on the cloud. I have installed the apps a week or two ago, and at the beginning everything was working fin...
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I need to use automation to comment to the issue automatically if there is no status changed past 4 hours. I've checked your articles but I couldn't solve it. Is it possible to do?
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On a JMWE event-based action (or other types) - is there a recommended or firm limit to how many post -functions can be setup? We are experiencing performance issues that I believe are possibly rela...
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At the moment our team is utilising Google Conversation for emails, and the present problem is that emails can get misplaced, making it difficult to follow up on and maintain track of them, due to ou...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |