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Jira Service Management
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Hello, Recently I'm trying to copy comments via automation from (let's call it) project A (Jira SM) to project B (Jira Software). I got my first rule, that is copying issue from project A to B, it'...
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Hi I am reviewing and doing some clean ups - is there a way to audit all workflows that we have that have an approval step? Eg if may have 500 workflows but I want to know which ones (and in turn...
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Hi there, Actually I want to learn the first activation/installation date of my Jira ITSM. I couldn't find that info on Settings or Billing tabs. Regards, Okan.
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Hi, My use-case is that I need to be able to create issues via an external system with certain fields pre-filled (the most important of them being the Reporter). I do this based on the custome...
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Hi, my colleagues and myself want to connect Jira Service Management and our internal Systems. We want to send API calls from Jira Cloud to internal Systems. How are we supposed to do that...
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I followed these instructions: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/ I created a private team for agents and a public one for requests. I a...
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I am looking to make my teams life somewhat easier. We use JSM as a ticketing service within our business for our candidates. I am hoping there is a way to introduce AI to deal with some of ...
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I have a user picker custom field in portal form which shows all the users in the organization synced to Atlassian. However, the user list is appearing only for the project service team and no...
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When a ticket is marked as "resolved," an automatic evaluation email is sent to the "reporter." In this email, users can give 5 stars (points) or 1 star (point) and leave a comment about the ticket. ...
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Hi all, Helping one org with their Jira Cloud where one remote customer saw a ticket and didn't like some $$ details posted there, so he asked Jira Admin to remove it from comments. So commen...
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For Organisations inside of the service management tool, you can add "Detailed" fields, Looked at the API documentation and there doesnt appear to be a way to extract these details. ...
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Hi Team, I have a problem some of account user Deactivated i wan solved this issue but i check the button Reactive it's not showing in Jira. Need advice for the solution so i can resolved this...
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I have a bunch of recurring tasks i import for annual events. One of the fields i import is "assignee". In the past, I have always been able to import this value using username. Since we switc...
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Is it possible to re-arrange the order that plug-ins appear on the JSM portal? I would like the Actions (2) plug-in (Workflow Actions for Jira Service Desk by Diviniti) to show above the Fields (1) p...
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Hi There, I have set up a slack integration to push updates to a channel when changes are made to incident tickets. The challenge I am running into is that generally the push updates a...
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We have an approval process, with just one approval level. I'm using ScriptRunner to try and capture who approved the issue so I can pass it onto a new issue that gets created after the approval proc...
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Hello, Can JSM show if a device is online or unreachable? The devices we have are pingable but would like it rolled up somewhere showing if we lose connectivity to them. Thank you Dave
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Hello. I'd like to know how to get information on the number of times a team member has either commented on a ticket or has moved a ticket forward (i.e. ticket transition). We're trying to quantify p...
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Hi Atlassian COmmunity We are having some encoding errors when uploading attachments to Jira issues so we are trying to set our Jira Datacenter sun.jnu.encoding variable to UTF-8 a...
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Wondering if anyone knows if can configure the JSM bundled ops alert interface to be more like the stand-alone opsgenie interface in opsgenie stand-alone, tags are expanded and listed directly under...
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Hi, I've been asked to make such settings in the automations: when ticket is in specific status: When moved to this status, an email is sent to the customer After 2 days, se...
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I wanted to use Team Board to get updates from the tickets that the developers have worked on for each day. And also be able to see the history of the tickets they have worked on.
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I keep applying my designated time frame under the 'Show' dropdown menu-- but it is not saving. Is there a way to save this setting that I am missing? I would prefer to not have to al...
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Hi Everyone. I'm looking for feedback from anyone that has used the Teams Cloud app in Jira Service Management. On the surface it sounds great but I can see some potential issues like people asking...
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As shown above I can see that the CHN has an approval in it. However I am not able to see what was actually approved. I need to be able to see that something was approved and also what was approved a...
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| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
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| February 5, 2025 2:08 AM PST |