Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
We are using Atlassian Assist to integrate our JSM with Slack. We note we can put in some fields that will show when users raise requests in Slack. But the "Affected Services" doesn't ...
-
Hi Atlassian Community, Apologies I'm still somewhat a beginner on the automation side of things for Jira! I'm looking to add an automation rule to our Jira Service Desk in order for it to ...
-
Hello We are using two JSM projects. One project is Support Channel. and another project is received a pledge for a project. We are trying to scriptrunner create a custom picker that retrieves all...
-
Hello JSM experts, As a project admin, I am attempting to create new components for my project. However, when I enter a name (any name, including my own) in the component lead field, no search resul...
-
Hello Everyone, We are currently working to role out JSM, but something that has come up are multiple IT staff wanting admin level permissions to help manage "things". I have come to the conclusion ...
-
We are facing a problem when exporting data from Jira Cloud to Excel with a numeric customfield, where when exporting the values come in scientific format, when editing in Excel the values ...
-
Look into Jira reporting and have not found a way to do this yet. Let's says I have Object X and it has am attribute that is another Object Y. Object Y has an attribute attribute Z....
-
Hi, We use a separate platform on top of Jira to respond to our customers but have noticed that this particular SLA condition is only satisfied when the ticket's reporter responds - this is ...
-
My team has been randomly experiencing "There was a problem accessing this content" errors (attached below) after signing into JSM, despite having an active VPN connection through GlobalProtect and b...
-
I have the Microsoft Entra ID asset integration installed and connected, but when I hit Import Data I get an error saying "The import of Microsoft Entra ID has failed to start". Any suggestions/ideas...
-
I want to be able to create different teams within Jira Service Management using the "Team" custom field such that when a customer raises a ticket, the customer can choose which either of Team A or B...
-
Buena tarde, tengo un usuario en estado "desactivado" en la seccion de "cuentas gestionadas" el cual se requiere reactivar ya se valido que en Azure este activo el usuario pero en Jira no...
-
Are we able to change the names of the work categories in Jira Service management or are we only able to use service, incidents, problems, change, etc. Can we either rename these or make new ones?
-
I accidentally set up Organization or Slack group A, and I am not able to add it to B now. There is no way to undo, and reset it.
-
Hi everyone, im Santi and i have a question about our process of ingestion of client's request. Our process is the follow: some clients make a request or "create a issue" via email of the SOC. With t...
-
Is there a way to limit the available Customer Request Types as part of a behaviour? Trying to to get this working at a basic hardcoded level first LinkedHashMap optionMap = [:] optionMap.p...
-
Bom dia, tudo bem? Quero criar uma integração com o zendesk, a interface dessa integração será semelhante a do portal de abrir chamados do jira, um problema que estou enfrentando e com os ca...
-
Hi All, I would like to provide customers access to a dashboard. I do have 2 projects setup: 1. Open to all where the dashboard should be restricted data only to the organization is assigned ...
-
We have JSM Premium and will be migrating OpsGenie in sometime in the next few weeks (as we are supposed to be shifted by the end of this month). Currently in OpsGenie, I can at least manually look a...
-
We use it.servicedesk@company.ngo as email address to send requests to Jira. I have made an alias test.servicedesk@company.ngo. The alias is not added as a request participants. Do I forgot something...
-
Hello, We currently have an email address set up which receives emails for our team and for any verified users in our JSM project a ticket is automatically raised. I want to capture in the fo...
-
We recently enabled the Developer Escalation feature. I have questions regarding this. When you create a developer escalation from JSM and you picked another project as the ticket dest...
-
...ried JQL too and that fails for some reason ive been using the following which appears to not work even though the conditions are true Status = "Open" AND Last update <=-15
-
I have an issue with a request participant. When I query the issue via REST API, I get an empty list back. I have documented the whole thing with screenshots. How is this possible? It's also good to ...
-
Buenos días, ¿Alguien podría ayudarme? Necesito hacer que un campo sea obligatorio dentro de la vista de la incidencia y no sé cómo hacerlo. ¡Gracias de antemano!
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |