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Jira Service Management
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Hi all, We want to use the option to email stakeholders from an Incident. The sending part works fine but the layout looks very strange Does anyone knows where to change the setup of this mail?
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Is it possible to customize the Dev escalation view? I can't seem to add or filter on status which seems it should've been a common requirement?
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I have just created Jira company managed project (scrum project). I have Site Admin permission which my manager gave me who has Org Admin rights. When I go to Project settings and select People, I...
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Hello, we have the knowledge space linked to the JSM project, therefore when someone raises a request, he/she is prompted with the article suggestions based on labels. I noticed that there is a maxim...
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I believe we can use Jira's task management capabilities by creating subtasks without having to link Jira issues to Jira Service Management. When should I link assignments?
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Hi All, we have a requirement for approval steps. 1.we have custom filed name is :Risk and values are 1.Low ,2 Medium, 3.High 2.Another custom field is change Type ...
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Has anyone found a better solution then automation for creating Organisations. We have a public facing Support desk portal and a couple of years ago when we implemented JSM we needed a way to i...
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Hey guys! I just created a portal for our work. Set up single Issue type and multiple Request types but for some reason, when I am testing it, the customer side notification (which says: "We are o...
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COMO EMITIR RELATORIO DE JIRAS ATUALIZADOS POR UM USUÁRIO
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Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atla...
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I need to prevent deletion of issues im my project, allowing only Subtasks to be deleted. How can I do that?
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Hello, What we are trying to achieve : We have a data matrix The user in back office can chose a data from a drop down menu Depending on its choice, the automation must fill in several oth...
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Hi Dear Colleagues. I need to copy Sum Original Estimate into the Original Estimate field via Automation. Please help me!
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Hi, We are trying to install on premise (data center version) a Kubernetes cluster to support all atlassian products. Mind that we are not using AWS / AZURE or GCP product but vmware hosted...
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Hi I would like an automation that can send an email out if the issue created in Jira Service Management has the same custom field (Name), for any tickets raised in the last seven days with the same...
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Dear Atlassian Community, We are considering implementing AWS Cognito as an IAM tool within our enterprise. When inquiring with an Atlassian reseller about connecting AWS Cognito with Atlass...
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Hello community, I'm checking the last updates on Opsgenie that will soon join Jira Service management standard features and frontend. I see we can either choose a team integration, or a si...
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So I have connected a custom Support email (Microsoft O365 email) and it says ENABLED in settings. I am receiving emails to it - but JSM doesn't pickup or create new issues. I have tried eve...
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Hello everyone, I’m experiencing an issue when using customer tickets in the Portal, Here are the steps for recreation: In internet browser (I’m using Chrome) open in one session multiple tabs ...
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Good afternoon, We need help with our Service Management project. We are trying to attach images when move our issues to a "Complete" status, but we can't find the way to do that on the pop-up form....
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Dear Community, I have the following issue: I have a custom field (user picker) which I query when creating an issue. In an automation, I have a variable that converts the value of the custom field...
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I have an user with Role "Agent" but he is able to create new Project. How can I prevent this ? Thanks
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Hi! I am doing a jira cloud project migration from one site to another for the purposes of saving history of the project and all the tickets we had, but after migration I'd like the project ...
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I've created several queues that filter on individual users, so everyone can see just their own issues, based on how they are added to the issue, e.g. if they are the Assignee, a Watcher or one of se...
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Hi Team, Under the help section in Jira DC, we have one option called "About Fore" which we are trying to remove that icon but could not get the way to do it. Please refer the below screenshot. Can...
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| September 10, 2025 3:07 PM PDT |