Jira Service Management

Hi, I'm trying to setup Service Desk for use on our JIRA installation. Our email address is currently setup in the email settings portion of Service Desk's admin settings and the email tests success...

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Can anyone recommend best practice for server requirements are for running the following products: JIRA Service Desk Bamboo Plug-ins Email this Portfolio Financial Management JIRA Workflow T...

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Hi, we have created a JIRA Service Desk for one of our client. When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk. Is there a way t...

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Hi, We are in need of linking to an external description page from the description text in the customer portal in the service desk add-on. When I try adding cutom html it converts it to standard te...

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Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment".  They're very afr...

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Buenas. Estamos probando el Service Desk y nos encontramos con la duda de poder separar por Países. Nosotros tenemos varias sedes repartidas por el mundo y la idea era usar la aplicación para todos....

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Hi, We are switching over to JIRA Service Desk for our companys internal users. Instead of the users having to "sign up" as customers, we would like to add all users from our Active Directory as cu...

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Im evaluating the new support service and i need answers for some questions. I hope if we can have a call better for more understanding My number is 0097466855508

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I find it irritating to have Atlassian Answers display a mix of English questions and answers, with a handful of German-language sentences thrown in. (It's a bit of a pet peeve: I used to be in loca...

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Hello, Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents) Thanks, JG

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Hello,   I have some questions regarding services desk tool and i want to have a call with you because im little bit confused with some features.   I wish if we can have it today on 14 ...

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In Service Desk, how can a customer see a ticket via the customer portal that is raised on their behalf by a Service Desk agent or a normal JIRA user?  Setting the reporter to the customer name ...

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Hi,  We currently have a JIRA 25 user license, but I'll be deleting all of them leaving only 7. Do we have to contact sales contact? To reduce cost, we are migrating to JIRA Service Desk where...

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I've started an Internal Helpdesk project for Service Desk in JIRA 6.x and am trying to remove fields (e.g. components which we don't use) from the issue view screen that Agents will view / edit. I'v...

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How do I setting up a Customer User with the version 1.x pricing/licensing model?

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My previous service desk had email integration in the responses. You were able to select a user or type an email address in both the To and CC fields. I find that this is lacking in JIRA Service Desk...

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How to configure the jira so the users on see only activity in the activity stream for projects they have access?

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I want to use script runner's fast-track service to put a ticket into a particular status if the ticket comes directly from Service Desk.  I think I should be able to do this by checking that th...

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• scriptrunner

Is it possible to assign customers within Jira Service Desk to groups? The main request is to share tickets within the same group but not between different groups? So every contact from the customer...

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I can't figure out how to do it.  I need my customers to select from established criteria, but a list/drop-down isn't an option when creating custom fields.  Am I missing it?

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I'm using JIRA (v6.3.6#6336) and Service Desk 2.0.2. I want to give to my customers access only to Customer Portal. I've added test customer - "user". I've added "user" to Project Role: peopl...

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My customers don't add any formatting to their requests because they refuse to learn the wiki syntax, even though I provide a link to the reference next to the fields' help. Can Wiki Editor for JIRA...

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• markup

Hi there, How can i enable emails to my service desk agents when a new ticket has been raised? the emails to a user when they raise a ticket, are working fine i think, but an email to the agents who...

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• jira-service-desk
• jira-service-desk-cloud

Hi - have created a custom field for a user-picklist for our service desk offering, to allow a reporter to add the "originator" of a call if not themselves. what I need to do now is have the "origina...

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When I try to create a new SLA for our service desk everything seems to work well. BeforeSave.png However when it is saved no goals is saved. Goal.png The same problem occurs if I try to edit ...

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