Jira Service Management

I tried to assign ticket using following script, but doens't work. Is there anything wrong? Many Thanks! import com.atlassian.jira.component.ComponentAccessor def customFieldManager = ComponentAcce...

• jira-service-desk

Hi, I can use "com.atlassian.jira.bc.issue.search.SearchService" for a search the issues . (I cannot use API or the ServiceDesk services). I want to get  "Customer Request Type" val...

• jira-service-desk

We are not able to get to any PROJECTS under the https://gyftteam.atlassian.net/ Is the system down ?

• jira-service-desk

Basically I am trying to remove a lot of users from my instance but I want to make them portal customers so they can still make a portal ticket. Or do I have the ability to make portal customers foer...

• jira-cloud
• jira-service-desk
• portal-only

We have many customers who just call, but we want to track there questions and problems internally, so we have to add customers also without an e-mail address.

• jira-service-desk

Problem: In order for a customer (not reporter/creator of a ticket) to be able to view the content of a ticket, the ticket needs to be shared with the cusomer. However, as soon as the customer is ad...

• jira-service-desk

We updated our self-hosted instance from JIRA 6.3 to 7.4, and Service Desk from 2.5 to 3.6.4 After re-installing the SD instance several times (we faced lots of issues through the process), we have ...

• jira-service-desk
• upgrade

Hello, i would like the service desk on port 80 with nginx proxy. I cant this config to run. :-(     I need a tutorial...   Thanks  

• jira-service-desk

Dear Team, I would like to configure and higlight priority field in  My request view on customer portal.

• jira-service-desk

Hello, I'd like to get the "Fix version" field visible to my customers when they view an existing issue (i.e. my support team will fill this field after analysing the ticket), but I don't want ...

• jira-service-desk

We are a single service desk for the entire organization. We would like to report on requests created by department, but I can't find a way to do that out of the box? What are the best practices out ...

• jira-service-desk

We've been using JIRA Service Desk for a little over 6 months now, and so far the experience has been great. However, just last week my staff no longer have the ability to open requests for all the r...

• jira-service-desk

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's ...

• jira-service-desk
• developer
• jira-software
• seraph

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's ...

• developer
• jira-service-desk

I want to change the Activate your account mail format, which is a mail that comes automatically when the customer creates an account. Let me know how to change this. I found the same way as the at...

• jira-service-desk

Dear Experts, In my JIRA service desk project, I have configured that only customer/s, who my team adds to the project can access the portal and send request. Further for our dev. team (JIRA users),...

• jira-service-desk

I'm trying to get the Service Desk customers from the API, but it doesn't look like that option is available. I have tried the API for Service Desk https://developer.atlassian.com/cloud/jira/service...

• jira-service-desk

Good Day, I am trying to understand why a customer can't see all their tickets in the portal. This has never worked. The permissions are correct: Create and brows permissions. Request Types has no...

• jira-service-desk

Hi, I followed the instructions for configuring JIRA to run over SSL as per https://confluence.atlassian.com/display/JIRA052/Running+JIRA+over+SSL+or+HTTPS#RunningJIRAoverSSLorHTTPS-trust with sel...

• jira-service-desk

I need to create to two series' to report on the following metrics.  I would like to create the series so this can be displayed in the Reports section. 1. First Call Resolution (FCR) % - I...

• jira-service-desk
• metric

Hello, I would like every active directory user, listed by ldap, to be automatically added to an organization according to the "organizational unit" or "active directory group" that it belongs to....

• jira-service-desk

Hello, everyone, Does anybody know, how I create that kind of custom field - drop down list - but when customer starts typing (like "address 12..") - the right option comes up.  Otherwise, it'...

• custom-field
• jira-service-desk

Hi,   I'm getting the following error after attempting to configure SAML through Centrify. Does anyone have any suggestions?   com.atlassian.jira.util.dbc.Assertions$NullArgumentExcepti...

• jira-service-desk

Hi,   I am unable to find the button to "Respond to customer". In it's place is "share with customer". I've searched high and low across the internet without being able to find anything that s...

• jira-service-desk

The only identification that I have for two applications that did not start correctly is in two information boxes:   "gpGWMsg2.exe – Application Error      &n...

• jira-service-desk