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Jira Service Management
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Hi, I am looking for a JSD Cloud developer for a small project to help build workflow for a customized Change and Incident Management solution. The need is immediate. We can work with the existing ...
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Hello, I'm testing Jira Software and Service Desk right now. I started by installing Jira Software and creating a Software project on it without any difficulty. But today I wanted to add Jira Serv...
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Hi, as a ServiceDesk project admin i can invite customers to service desk. How can i remove them or deactivate only with project admin permissions?
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I get ask a lot by customers the following: Why am I the Reporter for task that I did not report... This is a misrepresentation of the source. Has anyone had this question before? And if...
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Team, Can we change the Issue type within one JIRA ticket. For ex- My L1 team will receive the ticket with the issue type = Incident, then later ticket has to be passed to L2 team. So at this point...
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...ervice Desk figure out that an incoming email is a response to an internal comment, and create an internal comment instead of a public one. 2) Disable email notification on internal comments. This is n...
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Hi Team, Can we have cascaded drop down in JIRA SD. I mean if I select a value in one drop down, next drop down will populate accordingly. Please advise. Regards Shreshtha
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We would like to be able to display additional fields on the my requests screen within service desk. Is this currently possible?
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Hi, I set my SLA to start when the status of an issue is changed to "Aguardando Nível 2" but it is not starting. What am I doing wrong? Thanks,
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What project permission controls the customer's ability to share their issues with other customers? My customers are not able to see the "share" link for one of our service desk projects (whil...
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I'm looking for some additional icons that can be used with Service Desk request types. Ideally, I'd like the icons to match the style of the icons already supplied. Thanks.
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When a customer is part of an organisation and they raise an email request for support the organisation is receiving a notifiication as well. I dont want this. I only need the requester to get the no...
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...ortals?customize=true But that link always redirects me to https://<domain_name>.atlassian.net/servicedesk/customer/portal/1 and I can't modify the look and feel... Why am I always r...
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I want to find out if it's possible to use our company's domain as the Service Desk URL. Can this be done with JIRA Service Desk Cloud? Rather than Company.Atlassian.net, I would like it to ...
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Is there a way I can create a self help menu in the customer portal that allows poeple to navigate thorugh a self help menu before they get promted to create as task. Or have multiple questions leadi...
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So I'm messing around in Service Desk and am trying to get tickets to generate by sending stuff to the custom email that I defined. SOMEWHERE I clicked and saw that the system had received no reques...
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We added a customer to our Jira Service desk. Nevertheless for projects we feel more confortable to add a customer directly to a specific project rather thenraising tickets in the service desk. I fi...
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I re-use an e-mail address for my JIRA servicedesk. Before, everybody was able to make tickets by sending to this e-mail address. Right now, I'm only enable customers in Jira to send e-mails. Is the...
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Duplicate tickets are created(7) when a mail is sent to associated email id
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A few weeks ago client comments by replying to service stop being posted to the service tickets. I understand that the service desk mail handler is different than jira's but i can't find it anywhere...
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Currently, our SLA reports show the results for ongoing SLAs for the past 7 days. Is there a way to change that to the past 30 days?
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Heya, we have a problem with the Mail filter from our Customer. I got this information from the Customer: "Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com" If we Receive a...
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Need to generate the Users Worklog Activity report from JIRA. Purpose is taking the timesheet report.
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I'm trying to do some analysis on all the service desk issues for a project that my team has done this yaer, but I cannot find where to do it. Does anyone know how?
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We have a client who gets a blank screen when they login as a customer. We can use the same customer login from other locations and have no issues. This is JIRA Service Desk online.&nbs...
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| August 5, 2025 9:59 AM PDT |