Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I have an SLA in due date centric format and I want when the SLA was calculated then the same data should be copied in other customized filed which is date and time picker format.
-
I have changed the reply address to my company email but the end users are still recieving emails directly from the jira email address nit my company one
-
I followed the steps to migrate my Opsgenie instance to my Jira Service Management instance. The information of previous alerts, responder teams, rotations, etc was successfully migrated. But the In...
-
Hello, as a beginner with JIRA, I'm exploring automation. I created a Jira form from a blank template and linked it to a request type, which creates a ticket once the form is submitted via the porta...
-
I am unable to delete one of our customer. Kindly help me to delete the same.
-
Alert management was not changed to Japanese even though the language was set to Japanese from the Atlassian account. Is it possible to change the language of Alert Management to Japanese? If so,...
-
I am trying to add members to a team using the following API: https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-members-public-api/#api-gateway-api-public-teams-v1-org-o...
-
I have created JSM help portal where customer can raise queries related to Orders , Account information , Delivery and Payment related issues. But i want to know is there any way to validate whether...
-
Our customers are other businesses, and the work we do is all around their employees (think payroll consulting). Therefore, we use a customer portal to interact with the business owners, genera...
-
I saw a brief message this morning about changes being made to Jira queues on Oct 25, 2024 can someone please provide more details about this change? I'm unable to find any information about it.
-
How can I create a template which includes a drop down. Which depending on what is selected changes the fields below? For example a forum is for Customer Credit limits the top drop down will be "I...
-
Customer portal users are required to be able to view reports through the customer portal (not within Jira Service Management). Is there a plugin that allows people to access reporting through the cl...
-
I am creating automation that is to be triggered by a field value change and the field I want monitor for changes is not listed in the drop-down. So, I am trying to use the smart value for the ...
-
...he public. It turns out that some users who are registered with Jira and have customer permissions are able to open tickets on this private portal, and were not invited to participate. Does a...
-
Experiencing an issue in which multiple customers are seeing tickets from other users. What could be causing this?
-
Is it possible to to make a one-time change to rotation when someone is out sick?
-
The customer portal filters that users see for their generated tickets need to be improved or further customized. Is there a plugin that allows this or a way to do it? It is not possible natively.
-
Greetings All, I recently discovered Smart Checklists for our Issues in JSM. So I created one and found I can save it as a Template and then import it to any issue at will. Then I wonder...
-
Hi all I'm trying to automate the approval workflow to populate the approver with the 'Manager' property from Atlassian Home/Jira Profile - I've connected this attribute via my IDP (Azure). Can thi...
-
Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
-
I want to automate JSM administrative tasks like creation of admin user while logging for the first time in JSM instance, license addition/upgrade, asset-azure integration. There are REST APIs for o...
-
Hello, I am an admin for our Jira Cloud instance, and I am experiencing an issue when trying to suggest changes to user details (e.g., full name or email address) via the "Suggest Changes" functiona...
-
Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
-
I need to modify this content, in which section can I find it?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 9 | |
| 8 | |
| 5 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| yesterday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |