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Jira Service Management
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Hi Community! I’m writing because I want to hear from you. We recently conducted our annual State of Incident Management report which surveys 500 employees working in dev and IT about their inciden...
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Hello, Could you please assist me with modifying the text on the Jira login page (Customer Portal)? Specifically, I would like to change the phrase " i-Metrix ITSM" to "Get Suppor...
479 views 8 1 Deleted user October 4, 2024 -
Hello, I want to create a new form for my website, but I’ve only found Jira widgets so far. I’m looking to add a complete form to my WordPress site. Is that possible, and how can I d...
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Hello, I am new to Jira, and here is what I have done so far: I created a Jira Service Management project with a customer portal where clients can view their requests. I have also set up SMTP mail f...
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Hi Team, We are a small team and are using Jira. On average we have less than 10 active users, but always more than 3. Now we would like to integrate Jira with Jira Service Management, which is fr...
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My form has a lot of logics when loading, about 10 second complete loading When user edit the record, they can change the content of field suppose to be read only Is there any way can avoid that, l...
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リクエストタイプを作成し、ステータス変更を実施したいのですが、管理者権限があるにも関わらず、「このステータスをトランジションする権限がありません」と表示されてしまいます。 トランジションの条件は何も入っていません。 よろしくお願いいたします。
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Hi, When the customer creates a ticket, he should receive a link to a document after the ticket has been created, which he should approve or reject. How do I get the link to this document ne...
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The company where I work have an internal discussion regarding where to log work, in the Atlassian ecosystem. We do AV installations and often do service and maintenance work at the customers ...
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I have Single Select Custom Fields name ticket Type that have 5 options I'm trying this scenario Request Type 1 in ticket Type I only need to show the 2 options Request Type 1 in ti...
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I've modified my customer notification templates, but I'm stumped on the approve/decline buttons (see below). What are the classes for these buttons? They aren't effected by .button
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Using an API call Referencing ADF: Document builder (atlassian.com) I have successfully set the description field as: { "update": { "description": [ { "set"...
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New to JSM and about to create our first project (an IT service desk). What happens to the project if the user who created it has their account deleted? If I created the project, for example, and I l...
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Hello! I'm trying to configure a request type in my JSMT project and want to allow the customer to be able to pick an approver group. However, after adding an approval step with approver group selec...
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hello I have a question How can I ensure that the customer can no longer respond to ticket requests with the status closed or is that not possible the question refers to my support portal
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I am very new to this, but I have heard that for service management your product helps, I wonder how to begin, is there a way I can get a human to help me?
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The company I work for is a strong proponent of Atlassian software. Our software and manufacturing teams heavily rely on JIRA boards to track, resolve, and communicate issues. We offer a proprietary ...
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Is it possible to link multiple different components to different forms individually? Right now, I see whatever is in the component field can link to any customized form, but I can't choose individu...
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We would like an automation to send out an email if a particular group has any members added. Ideally we would like it to include the person added and who made update. Is there a tr...
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Hello Team, We are planning to integrate Hire right Crowdstrike with Jira for ticketing. Could you please help us with steps/SOPs/Documentation's to carry out seamlessly. Thank you
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I'm am trying to import data in an Assets Object Type. The label attribute is set to allow duplicates; however, if my import source has a duplicate entries for the label only ONE entry is imported. I...
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I want to setup a queue for my support project. Since I am the one that receives client support tickets, it is up to me to try to resolve. If I cannot, I create a dev ticket which goes into another p...
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There may be a similar question out there but I am struggling to find a working example. hopefully someone can take a moment either way to assist. Here is the scenario. We have JSM and I need ...
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JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration stopped working. After a few months of working correctly it start giving the error Please check your connection or try again at a ...
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I have had an automation set up with no issues for months. This automation should assign to a specific person once a status is chosen. See breakdown below: On 10/1/24 at 3:22pm the autom...
Atlassian Community Events
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