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Jira Service Management
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Please please please let customer to edit at-least there issue "priority" after submitting issue
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Folks I'm looking into automation and how to use Jira to integrate with Selenium, can someone advise on the following please: 1) Would like know which app/plugin can be used to write tests ...
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Active Directory user accounts are randomly becoming inactive. You can see them in Jira but they show up as inactive with an x. And sometimes a manual re-sync of active directory will bri...
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I can't set up Service Desk Automation. I get this error: "Choose a different user so your automation rules will run as intended The selected user has been deleted. You can make an exception to th...
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We are using Service Desk for support ticketing systems. I am trying to find away to create a report or chart that can show the backlog of support tickets over time. if that is possible, ...
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We were given these steps previously to resolve the issue with creating Projects: To fix the project creation problem, we would recommend you to perform the following actions: Please backu...
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Hi there, I am wondering if it is possible to identify with a JQL search all child sub tasks that remain open even though the parent task has been marked as resolved/closed?
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Hi there, So we have customer portal configured so that we can use a people picker field to populate the "request participants" field. A piece of automation copies the field from my custom "additiona...
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I am migrating and existing JIRA installation on a Linux server to a new Windows Server. I cannot get the application to launch. I get this ... http://localhost:8080/secure/erro...
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Hi all, We have Jira Service desk designed to pick up emails sent to an external inbox (Office 365), and generate a JSD ticket based off that. My question is: is there anyway to vie...
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I have a need to set up an SLA who's target/goal is set by an engineer when they accept the work. I want them to commit to how long it will take them to fix an issue and I want to them be able to hol...
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....plain.disable=true -Dmail.imap.auth.plain.disable=true -Dmail.debug=true Powershell Test-NetConnection on Port 993 works. I set the Exchange Server2013 IMAP4 Login method to "Basc authentication" H...
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Hello Atlassian Community, I recently tested the new Next-gen JIRA project functionality. After concluding my test I deleted my test project, thinking that it would also remove the correspo...
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We work in groups. So when some one from a organization creates a ticket, the request will be shared with users in that organization. In some statuses, we allow external customers to execute the tran...
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We have integration in place for status page in our service desk, it used to work well. Recently the integration stopped working, when I look in the `Network` of my browser whilst service desk porta...
389 views 0 0 Deleted user November 1, 2018 -
Please help.
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How in the Jira Cloud can I setup a test instance? Does it have to be a separate instance of Jira in the Cloud or is there config settings that we can make to enable it in test mode.
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Is there a way to allow customers the ability to comment on tickets and upload attachments without allowing them to create new tickets?
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It appears that I can do direct searches to the Text field with a literal string such as TextField ~ "findThisString" But I can't compare it directly to the value in another custom field: Te...
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On screen we see the "issue links" but we would also like to report these issues, and the relation between these issues
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how to migrate customers into existing Organization
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Hi, I'm trying to set up a required fields for Root cause, which I only want to appear in a Problem ticket once Triage have moved it into the relevant Project. However even though I have made ...
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I have tried both but its not working.
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Hi all, I'm looking for automation that on opened ticket by mail /for example/ "hostname down", when receive same "hostname up" to auto resolve the ticket. BR
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i want to display one icon on all the JIRA service desk pages for all user on top right corner on the UI.
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| July 11, 2025 4:42 AM PDT |