Unable to migrate to new portal style in Service Desk 4.1

[Daniel Guidry]

Hello all, so I've just updated to Jira Service Desk 4.1 last night and am interested in migrating over to the new portal style. The release notes list a few steps to enable it by going to the Help Center view of the portal and using a button next to the Customize button, or to a button next to the Customer Channel icon. However, neither of these locations have any such buttons to migrate or preview the new portal style. 

Am I missing something here?

[Angélica Luz]

Hi Daniel,

Just for us to better understand and help you with this issue, can you please share with us a screenshot of what do you see when you go to:
- beside the Customer channel icon in the right hand navigation
- beside the Customize button in the help center view
Those are the two options where we can opt-in for the new portal, so if possible share with us so we can compare with our test environment here and check what is the cause of the issue.

Regards,
Angélica