Jira Service Management

We are looking for a helpdesk tool to manage our incidents raised by our users . Number of users would be 10-15 and the ticket count would be around 50-100 in a month. so i would like to know that ho...

• jira-service-desk

I keep getting the Service Desk added as a participant to the issue, I've tried removing it by using a JSON statement in Jira Project Automation but it doesn't seem to be working although the rule fu...

• jira-service-desk

I'm trying to set up the Client Support Queue described at this link: https://community.atlassian.com/t5/Jira-questions/What-is-the-best-way-to-organize-JIRA/qaq-p/236593 but customers with no ...

• jira-service-desk
• jira-service-desk-server
• server

Gostaria de incluir nos meus clientes observações e comentários.  Como quais são os key-users, e formar de conexão.   Temos diversos clientes e cada um tem um politica de conexão diferen...

• jira-service-desk
• language-pt

Hello, When I create a custom field (ie. Phone Number) and I add it to a form, I can switch from "No" to "Yes", but won't update the changes. Any ideas on what's going on here? Thanks. Kevin

• cloud
• jira-service-desk
• jira-service-desk-cloud

We are trying to find a resolution to change the default of the comments to be internal instead of respond to customer.  Is there a plugin that can help manage that?

• jira-service-desk

So I am looking to all the possible way to switch to NextGen asap, But Service desk Next Gen seems not to have the capacity to set "resolved" on task once they are in status Done ( not even with tra...

• jira-service-desk
• next-gen

Just that, really.   Our developers use Jira for managing their agile projects.  As part of those projects, they will want us (the release team) to promote their changes into test environ...

• jira-service-desk
• jira-service-desk-server
• server

I am able to connect the API so I can return the data in the current field, but what I want is for the other fields in the form to be populated based on the value selected. For example, I have a cust...

• jira-service-desk
• jira-service-desk-server
• server

How to change Group TypeRequest in the ServiceDesk Issue.

• jira-service-desk

HELLO    I 'am working in jira service desk , I want to change the name of the project .     Thank for help 

• jira-service-desk

Hey, we are running a JSD and we want to disable private issues. Everybody should have to share the requests with his organisation.  Do someone know how we can disable this button on the co...

• jira-service-desk
• jira-service-desk-server
• server

Hi I have created Groups which is a set of users who can work on particular type of issues - when a new Ticket comes in it is assigned to a Group which is a Custom field on Project - Assignee field ...

• jira-service-desk
• jira-service-desk-server
• server

We want a custom field Hostname to capture Server/ PC name on which issue is reported in ticket - we need it to be a lookup field where information can be daily feed in from Asset CMDB. Users can sea...

• jira-service-desk
• jira-service-desk-server
• server

I currently am unable to trigger the @User feature when trying to tag users in comments or tickets. I can't seem to find anywhere to enable / disable this widget and can't seem to find anywhere ...

• jira-service-desk
• mention

Hello, search by 'Customer Request Type' doesn't work. What could be the reason?          

• jira-service-desk

Hi Team,  I am trying to create /Update /Delete Jira service Desk Issue using Jira Rest Client But it failed to Authenticate. Can you please provide sample java code to create Java Service desk...

• jira-service-desk

Hello Support Community, Could you please tell me where I can located documentation on the original color scheme for the Jira Service Desk Portal? Thank you in advance for your time and support, B...

• jira-service-desk

Good afternoon, I want to force our customers to submit forms via the Service Center so ensure that they are completing all required fields. I do not want to provide an option to email in a request....

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a ticket in Service Desk and want to create a linked issue to an existing software project but I cannot select my software project in the dropdown. I checked the permissions and my user has t...

• jira-service-desk

I have a Jira Service Desk request with lots of comments. The issue is Resolved, and the assignee submitted a comment as he Resolved the issue. My question is: I'm reading this whole slew of comments...

• jira-service-desk
• jira-service-desk-server
• resolution
• server

I set up a mailbox (call it jira@) that I set Servicedesk to pull in from. There are some other mailboxes and aliases that forward to jira@, such as requests@ and tickets@. Some of those forwarded is...

• evaluator-resources
• jira-service-desk

I took a position with a new company and brought Jira along with me. I had a copy of a previous backup on my machine to demo the software for my boss . I was given the go ahead to start the system at...

• jira-service-desk

Hello, Is there a way to modify the template of the ticket request that's sent to the customer? ----------------------------------------------------------------- Example: ____________ Reply abov...

• jira-service-desk

Looking for gadgets to report on the following within a Service Desk Project: - Oldest outstanding ticket  - In and Out of predefined SLA   

• cloud
• jira-service-desk
• jira-service-desk-cloud