Filter Activity Stream based on the UserName

[Nishant rana]

I'm using JIRA Service Desk Desk (Cloud).

I want to Customise an Activity Stream so that it 

• Shows the comments added by Customers
• Does not show the comments added by the Support Desk Agents

Basically, I want to add the names of the support desk agents here: 

 QUESTIONS:

1. How do I find the UserNames of my support agents? Looks like UserNames are no longer supported https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud
2. Is there any other way to populate the name of the support agents here? These are the things that I tried but did not work
   1. Got the user names of agents by @ mentioning as described here and added them to the field - space separated 
   2. Typed the Display names of the Support Desk Agents 

[Deleted user]

Dropping an addon suggestion in here, might be the right tool for this use case.

We just launched our new Activity and Reports webapp for Jira Cloud currently in Beta and would love to hear your feedback on this.

Among other features it can provide a filtered activity feed for one or more users (e.g. yourself and/or your team) across all or specific projects.

Oh and it can merge activity from multiple Jira Cloud sites.

If you are keen to try out a modern activity feed and report webapp for Jira Cloud then head over to deffo.io and sign up for the Beta, it's free and no installation is required.

[Olga Videc]

Hello @Nishant rana 

I understood correctly the information you provided in the link.

"Usernames will continue to work in the backend in our products (for example with Jira JQL) but will eventually be phased out in favor of display names. 

These changes will happen in the background, with no interruption to service."

That means you can still use usernames in JQL and Activity stream uses JQL to filter, after some time usernames will be removed from JQL and swapped with Display name, but Atlassian will handle it.

So my suggestion is to use user names and separate them with comma.

To find usernames go to Site administration > Users

Note: display name and username is not the same.

To find Service desk Agents go to groups, jira-servicedesk-users there you will see all service desk agents/people with licenses. 

BR, Olga

[jbassi_deloitte_com]

So I need to be an admin to find out my own username?