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Jira Service Management
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Hello, I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client to be able to see all requests (read only) that have been created on behalf of that project throug...
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I have two JIRA INSTANCES A CLOUD External Service desk B SERVER Internal Pj management I whish to link INSTANCE A service desk tickets to INSTANCE B jira ticket i already...
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Hi. My company is not approving of the current KB article view in the portal. Too narrow, screenshots are too small, ToC is broken etc., Is there an addon that sort of replaces the ...
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We have a use case where we want to trigger a webhook when any agent is assigned to a ticket in Jira Service Desk Cloud. How do i do this ?
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we are using the service desk cloud, can we change the site access URL to our domain? such as support.ourdomain.com. how do we change it?
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Our jira crashed with proxy error : error reading from remote server when i was on holiday last Friday. Now I am asked to investigate the root cause of the crash. I can attach the support. zip files ...
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Hello Every one I am new at JIRA so i have some questions i hope that someone will answer them 1- is there live agent support to chat wih anytime ? 2-does JIra service desk support Android a...
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1. Jira is very slow ,we have hosted this one in our environment 2.The cpu and the memory utilization is not too much even 3.Sometimes even Jira SD is dead 4.Please can we have the resolutio...
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1.Last 1 week jira is experiencing very slow ,sometimes almost dead. 2.The cpu & memory utilization is nominal which is good. 3.Other applications are hosted in the same environment but no issu...
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....JsonParser; import org.apache.commons.codec.binary.Base64; public class TestClass { public static JsonObject jsonObj; public static void main(String[] args) throws Exception { // TODO Auto-g...
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Hello, We're switching from email to JSD and are well on our way. I wanted to know if there was a way to automatically change the assignee of an issue to the JSD Agent who responds first...
361 views 3 1 Deleted user February 15, 2019 -
Queues used to display the issues within in multiple pages, with a set limit of issues per page. It appears some recent update caused queues to now load issues as the user scrolls through them, in a ...
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Just upgraded to JIRA 8 and Service Desk 4 on premises. I am now getting errors when attempting to comment to an issue. A box pops up which says" Communications Breakdown The Jira serve...
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As outlined here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Identifying-a-CC-in-an-email-to-incorporate-in-an-automation/qaq-p/742648 You can do a JQL search by email addre...
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I am trying to allocate the Service Desk agent license we have been assigned, but when I go to do that from my Service Desk project, the wizard tells me I've already exceeded my limit. I followed th...
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To clarify, we have JSD configured with automations, and one Custom Field has multiple options (we can select more than one). The issue is that when the automation quicks in, it "edits" the Custom Fi...
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This week I noticed when I click on a hyper link within a trello email, it is not taking me to the board any more - anyone else seeing this? I'm using Chrome Stephanie
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Hello. I have seen other places where you can use a plugin to get close to the functionality I would like. We are looking for Proper Reports not Lines and bar graphs to represent data.&n...
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I want a description to be pre populated on the request form of a particular request type in jira service desk . This description will help the customer with the instructions to raise a request.
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Hi, My company is considering the implementation of JIRA service desk and using in conjunction with SAP. Specifically we want JIRA to query our SAP databases and populate the fields in service...
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Hi all, Our Workflow proces is now 'new ticket - categorize (button) - open' If we create a linked issue from a ticket, we don't want that this ticket is marked as new. So past new en categorize i...
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We are planning to buy a server version Jira service desk and I have a question regarding the number of licenses we should buy. We have a set of users that are identified as agents as they are deali...
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I am new on Jira On our mailserver we have created a support@.. -mail alias the hostingprovider sends a confirmation-mail to the destination, and I had expected that this mail would come as a...
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Hello Community. We developed the service that allows migrating data to Jira Service Desk from many different help desk systems. However, right now we are using the mix - we migrate everything via&...
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Hi there, I have a problem in one service desk project when I create a new issue as agent in the backend (raise a request): after the issue has been created there is no share-button nor the resolve ...
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| July 11, 2025 4:42 AM PDT |