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Jira Service Management
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Hello Currently I have a service desk for IT support, who work with other project teams how do I do to assign them tikets since only the IT department is an agent on this project. S...
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bonjour je souhaiterais mettre un message d'alerte de façon permanente aux utilisateurs sur le portail du service desk pour les sensibiliser sur le contenu de leurs dem...
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Hello, I'm trialing JSD at the moment and looking for a way to configure alerts to adhere to an SLA with certain customers. The requirement is that when a customer from a certain company opens a tic...
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We are a very small software company delivering highly customizable software to customers worldwide. Coming from Redmine we want to migrate to Jira for development, Jira Service desk for support and ...
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Hi Team: I will start listing down our requirement so it will be clear what we need Background and Requirement: We are using Jira ServiceDesk Server (hosted on-premise)- right now using starter li...
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Hello after update to latest Version 4.2.2 we can't create any issues form the Service Desk screen the Google Chrome tells me that reason key "sd.validation.request.creation.failure.required.field" b...
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Hi, I have all notifications turned on in one of my customer projects, however the customer would like every member of the Organizations linked to a ticket to be notified of every status cha...
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I would like to know how to add contacts to a ticket so that we can communicate with those contacts via ticket emails. Is there an additional charge for this? Thank you.
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Hi, Before giving any more detail about the problem, I want all to know that our customers are using language that is now officially supported by Jira. So our main system is English bu...
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Customer was raising the ticket in the service desk project but when he submit the request the notification is sharing to all of their organization members. In one project, it has the option t...
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While I creating service desk project. its give this type of error as below image and server log. 2019-06-19 02:27:41,986 http-nio-8080-exec-5 ERROR shail 147x30970x1 rwm1pu 150.107.116.1...
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How do I send a notification email to all users when a new request is submitted to Jira Service Desk
I have found a few references, but they are from far enough back that the posts mentioning them have instructions which do not match Jira's current layout. Two part question: How do I make it s...
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When a ticket is created by a Service Desk user the progress notes shared with the customer are not sending emails. Also if the reporter of a ticket is changed, the new client will still not receive...
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My company would like to email our vendors from JSD. The only solution that I have found so far is to "Raise a Request" on their behalf.
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We recently migrated to Jira Service Desk with about 25 agents. Was looking through the KB on notifications and did not find any references to send a notification to agents via SMS. (Just...
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What would be really helpful in JSD would be if you could initiate a slack conversation with a 3rd party - Jira would create a slack channel and add the relevant participants. Once the conversa...
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Hello, We need to make an automaticaly change of ticket status, How we can change into an unsolve status when the customer make un update by mail ? We make a simple rule "add a com...
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Hello, I have been tasked with changing any ticket with a certain label to another label. Is there a way to bulk do this, or do I need to manually change them one by one? Thanks! Chiraag
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I switch to Jira Service Desk and I'm in my projects. There is no link for any portals. Going into a project takes me directly to the queue. There is no link for the portal here. I can go into Projec...
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How do I set up three different SLA's (Platinum, Gold and Silver) and then link various clients to each of these SLA's? DO I set them up as Project?
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Why I can't use additional parameters in webhook. For example I have webhook like this https://webhook.com?email=${recipient.email}&l1=${issue.key}&id_survey= 237647&id_template...
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Dear community, We have the following use case scenario: If a certain canned response has been given, then we would like to set a due date. Is there a way to determine, which canned response has b...
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Hi, our users can't create issues, they obtain this message: "Parece que no tienes acceso al centro de ayuda. Si es posible, por favor, intenta contactar con nosotros de otra forma." Yesterday, we ...
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In project, I have set up a list of request types eg Facilities Request etc. I would like all requests that are " Facilities Request" to go to Agent A. How do I set up this rule? Thanks JO
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| 31 | |
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| Subject | Author | Posted |
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| 5 hours ago | ||
| Friday | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |