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Jira Service Management
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Allow Customers to send email requests to a project, without the project being visible on the portal
I'm currently having an issue regarding customer permissions within a service desk. I have a service desk, where the only request type is email requests. This is the triage point for any ...
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Hello, I would like to configure JIRA Service Desk in order to send an automatic email to the customer if the account (email) used is unknown or without permission in our Active Directory (AD). I d...
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Dear Atlassian Community we’re using Jira Service Desk with five different projects. Actually the projects are not reachable by mail. Means that requests via Mail are disabled. As we are working w...
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I'd like to use the Project Key (just the numbers ex ESC00001) in my filters instead of the Project Name because we need to change the project name. I'd like to have my team start updating all ...
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I am wondering of anyone can tell me what the simplest method to upgrade Jira Service Desk, as per the warning https://confluence.atlassian.com/jira/jira-service-desk-security-advisory-2019-11-0...
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When we create a Helpdesk ticket on the Jira Service Desk on behalf of the reporter, they are not currently getting any email notification. The ticket is created as Request type "none", when we chan...
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...ermission for creating own accounts is restricted. So invite only. Most of the Servicedesks have Emailrequest disabled anyways. No i need to "open" a Servicedesk to "Public". I know that i need to change t...
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Hello, we have a Jira project where we are creating tickets out of mails. For those tickets a default reporter is filled in. Now we want to add our customers to the Jira Service Desk for this projec...
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Hi community, right now, the counter-logic of ticket IDs gets up one by one. SD-1, SD-2, SD-3, and so on. Is it possible to change this counter-logic into a random counter? SD-268, SD-9864, SD-4, S...
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We are in the process of implementing Jira Service Desk (using Jira Server). The notification scheme being used for the event of "Issue Created" comprises the following notifications: &nbs...
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How to I extract goal vs actual for each of my ticket in a project and export the data in a cvs table format?
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I'm really struggling to add a Gmail email address as the default. I get this message and have checked though the Gmail settings and third-party app access is enabled. Can anyone help?
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Our customer doesn't want to use our support email or portal. They use their own ticketing system which then using a service account emails our support email which then creates a ticket automatically...
525 views 1 0 Deleted user November 7, 2019 -
I want to add a user. I know there email address but I want to make the password for them. Is this possible? Thank you.
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hi! I have licensed applications Jira Service Desk and Jira Software. Jira Software app works well. But I can't create any Service Desk project! I select any type of Service Desk project...
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What configuration should I do to receive an email every time my client writes a comment on a ticket
What configuration should I do to receive an email every time my client writes a comment on a ticket?
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Hi I'm implementing Jira Service Desk, so the customer portal is being displayed for all the Jira and Confluence users. Is there some way to turn off, hide or lock the customer portal meanwhile the ...
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Hi all, I operate within a team where it is required that we have several separate instances of Jira. Our dev team use Jira Software for Kanban etc, and we use Jira Service Desk to communicate with...
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I received the email below, and I'm trying to figure out if I am affected, or if I need to update my software. I have (on premise version, not Cloud) Jira Service Desk 4.1.0 (3 agent version), ...
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Dear community our customers have the possibility to have a look at the own reported issues/requests. These issues are divided in closed and open issues. Unfortunately the pending tickets (that req...
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And if I want other customizations, such as changing the mail itself/having only 4 stars/changing the text under each star/having smilies instead of stars? Thanks, Dana
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Hi, We started using Jira Service Desk a few months ago. Now we are introducing SLA in our issues. We have no problem with the incidents since time starts from the reception of the communication.&nb...
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Dear Support we're using Jira Service Desk since beginn of the year. Our customer have the possibility to rate our service/tickets (customer satisfaction) and we can see their answers in the ...
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Hi, Is it possible to add HTML directly in the templates of the rules of the Customer Notifications? I don't mean the general template (in here you can). I want to edit the Request Resolved templat...
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