Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, Everyone! I hope you're well. I'm curious as to if there is a way for me to configure a JSD project to route issues based on which customer account the user is reporting from. I work for an MSP...
-
Hi, Does anyone knows a ways to post/comment on an issue created based on the holidays i have setup on my project calendar? The idea is that when a holiday is configured there, the create...
-
test fails only thing in jira log is this, which leads to something different javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out ja...
-
We have had a change in our organization which changes who approves certain requests. I have adjusted the workflow so future requests pull the correct approver, but I have existing unapproved request...
-
Hi, we are building a web app for our customers. A small part of the website is a table where the customer should be able to view his or hers current issues from our jira service desk. I am trying t...
-
Microsoft teams won't connect to Jira Cloud, see screenshot any ideas? I already tried a reboot;) Thank you in advance
-
Is it possible to make an issuetype available only from customer portal?
-
Customers can only see the tickets submitted by themselves, if I create a ticket on their behalf, change them as the reporter, they do not get notifications about new comments neither can they access...
-
Hi, I have a problem with mechanics which creates tickets from e-mail. Problem holds until I refresh my e-mail password on Jira. How I can fix this problem? Why and how often I have to refre...
-
Hi, I have a problem with changing default language in project. Everything has been checked but notification in "Status" in language change still holds up. Best regards, Adrian Mirasz...
-
Hi Everyone! We are new to Jira Service Desk and still in the experimentation phase. We are trialling out have different Service Teams (eg IT and HR - plus a few others) in the same Jira Se...
-
Hello Everyone, Can i setup Jira to automatically send an e-mail to the user ( " Ticket has been closed, please open a new one if problem persists " ) if the user comments on a closed ticket...
-
Добрый день. Был подключен Jira Service Desk У пользователей которые имели доступ только на просмотр Jira Software в списке проектов появилось демо Jira Service Desk. Считаю это гру...
915 views 1 0 Deleted user September 3, 2020 -
Hello team, We have 4 service desk projects under one instance, for different partners. And we have a need to separate users from each portal. Difficulty #1. We do not want to restr...
-
Here is my workflow: The relevant transition here is Not Fixed. This is the transition from Resolved to Reopened. I use this when a defect is reported by the developer to have been fixed, but th...
-
Hello, when im trying to turn on email support for track and automatically turn customer emails into issues in your queue i get below error: Error: Unexpected token < in JSON at position ...
-
My engineers mark a ticket as Resolved once they complete their tasks. The task is now in a status of Done. Now my work begins. I need to take all Resolved issues and test them. If they fail, I re-op...
-
Our org would like the service request still be accessible but not the attachment. We also don't want to purge/delete the attachment because Agents need to view them from admin side. Problem s...
-
Hello We are trying to construct a report that shows how many ticket were created in working hours vs not, something like this maybe: Hour / Day: day x | day y | day z 00:...
-
Hi There, I uploaded a PDF file to the portal with success. However, when I share file as comment or attach in new comment, it only shows file name and no files attached. I created a test tick...
-
Hello, I am looking to lock all fields of a ticket AFTER it has been transitioned from Open status. We are using the system to Track our Change Management tickets and want to be able to lock all th...
-
Our institution (Stanford) uses 'shared mailboxes' for non-person email accounts, such as a service desk or support email. Can I bind by cloud Service Desk to such an account?
-
We have a user that can't access a calendar that is used with service desk project. He has permission but can't get to it. We have clear cache. tried other browsers, signed out of profile and back in...
-
Hello all, Is it possible to use Okta and Atlassian Access for saml sso to the cloud service desk portal? thanks, wawde
-
Hi Dears, Is it possible to link Jira tickets (based on their pre defined SLAs status) to Zabbix monitoring tool? Appreciate your assistance. Thank you.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 15 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST |