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Jira Service Management
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Set up an Approval Workflow with 2 different types of emails sent (depending on the approval result)
Hello, I would like to set up an Approval Workflow with 2 different types of emails sent to the customer depending on the approval result. The standard resolution email in case of approval of the r...
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Hello everyone, As the title states, organization members are not getting emails when a new request is created. So if Kelly, Ana and Joe are members of an organization and Kelly creates a new reques...
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Hi, I am using JSD where I pay for Agents but not for Customers. When I connect the knowledge base with my JSD portal, do my customers (which are unlimited) account against the licensed number of us...
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Hello, everyone, When I edit restricted comments on the issue's view screen everything's good, I can change a comment body and restriction doesn't change. But if I do the same on searc...
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I want to create a ticket with the Service Desk Rest API. But I am not able to. As you can see in the Console in the Screenshot the POST request is redirected to GET request. Maybe this is the p...
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Hello Community!!! I have one technical question about jar file which contains welcome email: jira-servicedesk-4.5.0-REL-200820.jar How can I edit or delete whole first line of welcome content? I...
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If i create a new Ticket with extern Email Adress it will work. I will get a message from Jira that the ticket is create. If i answer on a email from jira, the comment will not add. Any idea? I hav...
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I have two helpdesk sites: company.atlassian.com trial-company.atlassian.com the trial one was created by mistake - and there's a project on it that I'd like to move to company.atlassian so i ca...
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Hello, I want to move issues from one project to another. I've recreated the same fields on my new project but when I try and move its telling me to enter new values for the fields?...
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I have a value stored in a smart value lets say "ABC Company". Using Project Automation, I want to set a ticket's organisation to this value (I will ensure there is an organisation called "A...
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I have a user name stored in plain text in a smart value. Is there a way using Project Automation to convert that into a jira usable format (with the account ID I believe) and assign a ticke...
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Whether existing APIs to changing the assignee in jira service desk and changing the status of the c
Currently, we process the user requests in the outlook, and we have developed one AddIn in outlook, which can be used to pick up the user mail and then reply the user mail.If one person select the ma...
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Hello, I have this JQL that should be showing a 'Date' field from the last 7 days. But it is showing 7 days in the past and 7 days in the future. From the picture below it should only...
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I have a project in JIra Service Desk, in which the Admin of the project cannot change the reporter's name. When she tries to search for a name, it just comes up with no options (screen shot attached...
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We are using Jira Servicedesk NextGen Proj. - Moving an issue to different projects considered as deleted from the existing project? An issue is not intended for the specific project. is it recommen...
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I created a custom date field called Effective Date. But the user wants the date to immediately default to 1/01/1900. How can I make it default to 1/01/1900 on the Portal Screen and nobody can be abl...
400 views 1 0 Deleted user September 17, 2020 -
Similar symptoms as described in https://community.atlassian.com/t5/Jira-questions/How-to-fix-quot-failed-to-load-quot-error-at-attachments-in-Jira/qaq-p/952044 but not matching any of the...
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Hi, I'm new to JIRA Service desk (Classic Service desk project) but used to use another customer support tool. I'm trying to set up a support page for our product, showing knowledge base articles an...
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I created a rule in project automation and realized it had errors days later. How can I rerun the rule for prior days to fix the errors now that I have resolved the issue?
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Jira Service Desk - Server We provide an online Medical Billing solution to medical practices and billing services. Billing Services will have multiple practices under their purview. Eac...
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Hi. When you open a support ticket via JSD by clicking "Create": And then add contacts as a "Reporter" or as a "Participant". If you then send any messages via the ticket, none of these contact...
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Dear, we can`t create a Lizence key for Service Desk. The Licensegenerator says no valid Server-ID but it is. Us Server-Id 5228b8ac-d465-496a-9cef-dd161efb44ec
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...ang=true&streams=user+IS+xxx&authOnly=true&local=true&maxResults=10&xoauth_requestor_id=xxx HTTP/1.1" 302 - 16 "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_202)" "GET /servicedesk/c...
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Hello, I have a question about visibility of the issues in Customer Portal. In my project I have a request type : IT Onboarding, this issues are open via email with help of Email the Issue plugin. I...
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Hi all, I found similar question in the community and apparently one was solved using the "helpcenter connector" app on the Atlassian marketplace. I tryied to login into my JSD --> Manag...
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