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- Jira Service Management
- Questions
Jira Service Management
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Hi, I would ask you a question... I read some documentation about this integration and there was written that you can create a jira issue from Zendesk, but nothing about the opposite. I mean, our id...
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We want our customers (from other companies using our apps) to email Support@mycompany.com and we will auto forward those emails to a group which will include Support@mycompany.atlassian.com. &n...
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Hi, I want to know how I can change fields (type: Select List (single choice)) directly doing click in it and select one of the values of my list. Sometimes i have to change in 5 or 10 tickets...
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Anyone else having the following issue since 21st Oct 2020 When I complete or move a call to another group the call will disappear off the queue but when the page automatically refreshes the call is...
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Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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Hey everyone. I have set up the widget on service desk. I have configured everything correctly and set up a login free system. When I copy the embed code and put it on my site anywhere (head...
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We have connected our company support mail to JIRA service desk, but we are not receiving all mails in JIRA service desk from customer, if we compare the mailbox and JIRA service desk, not e-mails ar...
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We're using JIRA Service Desk 4.11.1 with a Refined themed portal and ProForma based request forms. I've been asked to change the wording presented to users in the drop down where they can...
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The user guide on how to set up KB integration is totally confusing when it comes to the step about setting up a user that is supposed to be used for the Confluence access from the Jira Service Desk ...
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Hey there, Can you advise how can I disconnect HubSpot from Jira Service Desk (Cloud)? Thank you! Ross
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my error urllib.error.HTTPError: HTTP Error 401: Unauthorized
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Hello! So I know that you can search KBs on Jira Service Desk Help Center, but can you also list KB articles there dynamically? Some examples would be something like displaying 5 top viewed articles ...
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Help!!! I am new to Jira. The admin for our Jira software left and I have been given the job as our Jira admin. *sigh* All of the automated email resp...
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Hi, We currently use JIRA as an internal support ticketing system but will soon implement a new client that has requested a ticketing system. Once a ticket had been created by a member of our...
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I've seen already that Atlassian doesn't provide a native way to turn off / hide the login button from a service desk portal page, but wondering if anybody here knows of an add on or hack to do this ...
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Hello, We are trying the Jira Service Desk Production and it checks a lot of boxes but I am looking now on how I can configure a project to get these things: 1. Support plan management In our comp...
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Is it possible to set-up automations based on dates & times, and ideally a plugin? Our company utilizes several Atlassian products including Service Desk and OpsGenie. The use ...
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Buenas tardes como creo los SLA pero en minutos no horas
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In the status drop down all the transitions for that workflow are shown - but i can see duplicates! Any that are preceded with the word 'transition' i did not add in the workflow. Why did...
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Hello Community! I cant find documentation to confirm this, so I wanted to see if anyone here knows this. When a user sets their time zone (lets say EST) and they search for tickets cre...
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Hey, When we try to create issue then there is only one option of selecting issue type and i want to add subtype below that so how can i do this...?
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I need to set a date and time stamp as a column for the end user to view when they raised the request so they can also track how long it is open.
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Updated to Jira core 8.12.3 and Service desk 4.12.3. Now Tempo plugin doesn't work. It will load for administrators, but regular user accounts it just spins when they try to access My Work. Any help...
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Hey everyone, We are in the process of switching from Zendesk to Jira ServiceDesk, and I'm encountering a problem with email notifications during my testing process. For clarification, I have ...
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Atlassian Community Events
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| 19 | |
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |