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Jira Service Management
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Can we have two separate Service desks , one for External Customers and second for Internal function
Hi There, I have JIRA Service Desk in the Organization from last one year. Initially it was planned to run as Service Desk only for our External customers and we are using a customized servi...
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I need to display all Jira Service Desk forms in Hebrew - for my customers? All headers, buttons, etc does it possible ?
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Hi, we have SD customer portal, and need a possibility for client to link new issue to another. Is it possible to allow clients to link issues in Customer portal? (using Jira or othe...
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How can I count how long an issue was in each status. JIra SD Server
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I have pre-saved change management reporting filters I use for reporting eg..When I do monthly reporting I set the dates in a pre-existing filter to the last month but when I select 1st Aug to 31st A...
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I would like to find a solution for how to postpone a service desk issue. Some of our cases are reported very early (e.g. 1 month before execution time) and we would like to put these cases in a "hid...
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is there a way we could assign an additional priotity type "Blocker" just on the internal Service Desk? Example: a customer may rate a problem "Critical", but we internally may then "upgrade" this to...
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...ther than the final one , then Story gets Impediment = True .
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Where can I find the documentation to create a customer in Jira Service Desk for the described case?
Hello, I want to create the customer in Jira Service Desk under "Organizations". The customer should receive a notification by e-mail that he can now access the portal. It is not a public portal. W...
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Where is the area to add customer specific info such as, what support level they are on, what their SLA's are, what licences they have? This info will be necessary when a customer submits a helpde...
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When a user replies to the ticket the images in their email signature is appearing very large. How can I fix this please?. Thanks in advance Senthu
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Hi community, I have another question about a portal page in Jira Service Desk Classic service desk project. When a user enters something in search console, the search window expands and co...
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Hi community, I have two questions about JIRA Serivce desk portal page in a classic service desk project. Please refer the inserted image below. 1. When a customer opens knowledge bas...
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After creating a Multi-Level Cascading Field, we would like to have multiple values. Effectively a list, with two selectable Options Can this be done?
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I tried to do an import from Jira on-prem to Jira Cloud and while doing so (and testing things) i must've imported in such a way the following error occurred: An error occured during the imp...
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Hello, I haven't been able to find a way to access the original To: field in the email for use in automation. In my use case, I have 1 mailbox (support@) that has multiple aliases (dns@, domain@, fa...
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Hi, where du I translate the following parts of widget? (language is set to German, browser is German)
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Hi, I am intending to use the widget on my SaaS page. However, there is some information I need from my customers to set the right context. For instance, I have already their email since they...
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Hi, I'm trying to figure out how to set our SLA goals based on time of creating the request. We have different response time for tickets submitted on working hours(Monday-Friday 08:00-17:00) and th...
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On 9/17/20 a domain is unable to send in email requests. When I performed the Permission helper it gave me these failed conditions: Jira Service Desk does not override this permission Jira Ser...
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Hi Our company is trying to figure out a way to find these data about tickets from each project: 1. Average Reply Time 2. Average and maximum 1st response time 3. Average and maximum time bet...
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1) I want to remove the default jira@cial.atlassian.net account and make my work email account the default. Any ideas? Regards Sergio
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Good day, Create a field where on the agent screen, it can be filled in automatically with the name of the person and the one in the user portal is not possible, how can I make it the same. ...
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Hi! Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue Thanks!
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The issues happen with few users when trying to use the issue collector: [18/09/2020 11:21:44] Unknown error occurred trying to invoke collector 'Coverage Product Request' from 'x.x.x.x' by Anonymo...
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