Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I am running JSD and Confluence in the Cloud. I have created a FAQ article template in Confluence that I would like to access in JSD. (I can access it fine in Confluence.) When I am i...
-
When a request is made from a user and processed into the open tickets for agents to view, a few seconds or even minutes afterwards there is a response from our helpdesk email to confirm that "we are...
-
We are working with a customer that's using there own Jira Board. So for issues we must always log in to there environment. I have now add a rule on my mail(on that environment) that when a issue is ...
-
How to see who change the status in a support ticket Hi everyone, please could say me the way to activate these log, becouse is too important for Us know who are changing the status. t...
-
We are seeing changes in the behaviour of sharing KB articles on a ticket without anything having changed by Admin on JSD or Confluence. This is on old and new view.
-
I am trying to execute the following, but it is giving me a 401 - unauthorized result. This call works in postman, but not in powershell. I have been bitten by the powershell tls issue be...
-
I have my own support domain and email. How do I setup Jira service desk so that I get the ticket on the cloud services and in my technical inbox?
-
I need to keep a record of all past issues, and so far it has not being deleted automatically. I am wondering if they stay in resolved status until I delete them or do they disappear after certain ti...
-
I have configure Purge set to purge messages older than 1 month. However, the "Filtered Out"messages shows over 2500. Within the queue I am not seeing about the most recent 1000 filtered messag...
-
Hello Community, I have a problem with our service desk. Comments that are posted internally are sent to the customer by e-mail. These comments are not displayed to the customer in the serv...
-
Hi all I've been poking around for ages, and I cannot seem to find an answer. Can I delete an SLA from Jira completely? I had an SLA that I no longer need (named Manager Alert). Not nee...
-
I have created a object schema and object types, for devices at customer locations all of which i have set up as objects in the object type and when a customer raises a ticket on the customer portal ...
-
Hello team, I created a custom field named "Escalated To:" and assigned it to the necessary schemes. Now, how can create a list for each user that these tickets will appear? Or how to I add ...
-
Hi. We are looking for a private consultant who could help us to investigate Jira Service Desk possibilities and option settings. It would be nice in Russian language but English is also ok. Pay...
-
I want to make it possible for reporters to set the security level when they submit a request through the service desk portal, is this possible? I've seen a few Atlassian bug tickets/d...
-
This error message pop ups. Unfortunately jira couldn't connect to the mail server. here is what the mail server said: [Authenticate Failed]invalid email credentials failed. How to fix this issue?
-
I have set up several projects with own different mail accounts to separate the requests between the projects. Now I replied to an issue in project A intentionally to the mail account of project B. ...
-
Where can I find the Legacy Automation after the new automation implementation? https://support.atlassian.com/jira-service-desk-cloud/docs/what-is-legacy-automation/ I had plenty of automations in ...
-
Hi, is there's a way to add a field with HTTP_USER_AGENT information?
-
Is there a way to configure customer satisfaction feedback to only be sent when resolving certain request types or issue types?
-
Hi, we have a problem on approvals in Jira SD, when user has approved the task, it still remains Waiting for my approval. Can anyone help?
-
Hi, Good day! We would like to ask why every time we send email with ticket key in the subject, it create a new ticket instead of merging or adding it to the comment. Thank you.
-
How do you configure this plug-in "com.atlassian.serviceesk.servicedesk-canned-responses-plugin" in JSD with universal plugin manager 3.0.6.
-
I'm looking for a best practice. I have an agent who is going on vacation. What should we do if a customer replies to one of their tickets? I rather not re-assign all the tickets to...
-
We upgrade JSD to 4.13.0 and we are using Jira core 8.13.0 the custom field is read-only in the portal and we can not drop down the list. The agent can update the field in the issue after creation....
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 16 hours ago | ||
| May 4, 2026 10:30 AM PDT | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |