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Community resources
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Jira Service Management
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Hi all, In Word i have a chapter where i want to import issues from the last month from Jira ServicesDesk. So that with one click i can import it directly, and only the fields that i want. Regard...
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I am trying to call an external API which then triggers some automation in another system to run. In order to call that API, I must pass an "Authorization: Bearer 1234104391902348" header to th...
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While we're building our help pages, I would like to remove / disable the "Search for Answers" from our portal. Couldn't see such option under project setting nor the portal configuration
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we are working to get other teams on to Jira Service Desk. One of the questions they asked is how extensively we can use dependent questions. I'm only aware of one level of dependency: 1 question whe...
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En ocasiones, me ingresa una incidencia para la realizacion de una tarea. El cliente que lo solicita no ha cumplido con cierta informacion requerida para el pedido por lo que puedo pasar la incidenc...
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We are looking into using Custom Fields on some of our Issue Screens. Before we do, our concern with adding and using a new custom field is that it will be overridden or removed when JIRA is updated\...
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My business wants to display SLAs to the customer on the "Raise a request" screens. Ideally this would be in a similar fashion they are displayed on standard issue screens that the agents see.&...
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Hola, la incidencia inicial se realizo al mail del centro de ayuda, esto genero una incidencia. Posteriormente algunos conversaron usando el correo electronico es decir que esos avances quedar...
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Hi, Every time a Jira Service Desk ticket is created I clone it based on some criteria. Every time a comment is added to the original ticket, I copy the comments over to the cloned ticket. I am usin...
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According to our contract we have Jira Service Desk (Cloud) Premium which should afford us support but we are unable to connect. Can anyone let us know how to do this? Thank you in advance for your ...
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Hello, I need to know how to include the data collected by a complement in a custom field. We have Time in Status installed and we need to collect the information it gives us in a custom field to b...
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I've enabled the Service Desk CSAT customer review. But somehow client's don't get the request when completing / closing a ticket. I've tested it my self with a private email address. They do rece...
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Hi, We are trying to set a custom outgoing email address for customer notification in JSD. Out organization is validated with GSuite and the domain we are attempting to use is...
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When using the Jira Cloud Slack integration, through the three ellipses menu it is possible to add comments to tickets. When we comment using Slack, this is added to the ticket as an external comment...
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What does this error mean? It shows as a failure.
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Hello, I migrated my service desk to a new website using the jira service desk cloud backup tool, and I have this problem in the new site: When I write something in the Description of the form and ...
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Hi, Whenever we have a customer request that have more comments that usually (more than 30 let`s say) Jira Service Desk is having trouble loading request. It`s usually taking more than minute to lo...
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Weird one... I want to set up an automation rule which basically says that... if "Request participants" includes a certain email address, then remove that email address from Request Particip...
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Hey, I'm trying to create to SLAs for issues created within office hours, and a different SLA for those created outside office hours. So the time to first response for office hours would be for ex...
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Hi all! Grateful for any assistance. I had a previous evaluation version of jira service desk running in windows with the embedded h2 database. It became corrupt during testing and could not be f...
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Hi! After getting the update (Sep / Oct 2020), we encountered an error with configuring the SLA Our request type uses field Urgency and has value of Low, Medium, High and Critical (see Urgency.pn...
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Hello, I'm currently adding users via API to my Jira Service Desk Cloud instance. Important to know: The instance is connected to a ADFS for SAML SSO authentication. Is there a way to disable ...
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I'm currently assessing Jira Servicedesk as an option for our ticketing solution, and is on a free plan for Jira Service Desk and I'm having trouble with request creation via e-mail. I setup a perso...
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We have a few different service desk and then we have other software projects that are the back end to the service desk. If we have a next-gen project can we clone from there or to there from a class...
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We have a short-term need to integrate with a customer's ServiceNow instance and therefore don't want to invest in API development or subscribing to an add-on or platform solution. Wondering if anyo...
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| June 18, 2025 4:57 PM PDT |