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deleted user still receiving email notifications for ticket updates

Lebogang Mahlangu
Lebogang Mahlangu
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January 26, 2021

A deleted user still receiving email notifications for ticket updates

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Manuel Bastardo Castellano
Manuel Bastardo Castellano
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January 26, 2021

Hi  

Check if the email address for the user is in a custom field used by the notification scheme..

Or in a custom event 

  1. Choose > System
  2. In the sidebar, under ADVANCED, click Events

Also to diagnose why a user is or is not receiving notifications for an issue:

  1. Choose > System.
  2. Select Notification helper.
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Lebogang Mahlangu
Lebogang Mahlangu
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January 26, 2021

I did not manage to find the email in those fields

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