Jira Service Management

Hello, guys! is there a way to check how many tickets were open via: 1. Customer Portal 2. Email request 3. API   I want to check which way is more convenient for our customers. thanks!&n...

• cloud
• jira-service-management

Hi, The free tier supports upto 10 users but when adding 5th user to a project getting error.  Thanks, F.

• cloud
• jira-service-management

Hello Atlassian Community,  Currently in the company i'm working for, we have Jira Service Desk, Jira Core and Confluence. We are looking into moving everything to the Cloud versions, and one ...

• confluence
• jira-core
• jira-service-management
• jira-service-management-server
• migration-customer-care
• +1 more tag...

Hi, Do you know the way to configure extend the limitation for Queue Jira Service Desk project / Server Management? I create the queue and got this error: "You've been busy! Your project has reache...

• jira-service-management
• jira-service-management-server
• queue
• server

Bonjour, Lorsque je souhaites ajouter une adresse email d'un client à JIRA pour qu'il puisse nous contacter, JIRA refuse la création de celle ci.   Je reçois un message d'erreur qui indique :&...

• cloud
• jira-service-management

Can I add a customer automatically by just entering his email address as the author of a ticket? Background: The tickets are automatically created by a email forwarding from our service mail address...

• cloud
• jira-service-management

Hi, When I write into "Internal note", this also write the same text into "Reply to customer" and converselly. Where configure to break the link between Internal note and Reply to customer ? Thank...

• cloud
• jira-service-management

Hi all, We have a client who is also using Jira Service Desk to log tickets internally, however when logging on they use SSO from within there company.    I have added them as a customer ...

• cloud
• jira-service-management

HI All,      Looking for some help with my new instance of Jira Cloud.    Starting to rollout Jira Service Management internally to my team. We currently work with an MS...

• cloud
• jira-service-management

I want to know  if I can do an xml backup of JIRA 7.0 and upload into the Cloud system without issues.

• cloud
• jira-service-management

I currently have: two customers, two JSM Cloud service projects, and two Confluence spaces of Knowledge Base type. Right now, customers from cust A searching the KB can see articles targeted for cus...

• confluence-cloud
• customer-portal
• jira-service-management
• knowledge-base

I want to download, install and prepare a data center instance in our environment. Is there a way to get 1 license to do this and then when i have it all setup, purchase the block of licenses i need ...

• jira-service-management

Hi! I would be interested in having a new feature implemented. This feature would suggest articles in Confluence to customers, based on the info obtained from the request form Unfortunately this f...

• cloud
• jira-service-management

Hi community, I have a script which is supposed to create a log of all external comments during an event listener. Here is my code: import com.atlassian.jira.component.ComponentAccessor import co...

• jira-service-management
• jira-service-management-server
• server

This question is related to Jira in general, but I was wondering is it possible to copy web links (external) on the issue into another issue by using Automation for Jira? I was digging through the J...

• automation
• cloud
• jira-service-management

Looking for how to reference specific fields in email generated by automation. I need: Issue Type:  Request or Incident or Problem or Change - icon would also be great here Request Type:...

• cloud
• jira-service-management

I'm wondering if anyone has any experiencing managing users with multiple email addresses assigned? Each of our users has (or may have) a userid-based email, ie jmiller@uwaterloo.ca, but also, a...

• cloud
• jira-service-management

We've created a project for contractors so that they can record their work time on various art projects. The tickets originate on a separate board, then the manager of that board moves the ticket ove...

• cloud
• jira-service-management

Hi  All -  I have a main  JIRA called ZT-9  and a cloned JIRA ZT-11  and both are linked as shown in the screen shot .I would like to automatically close  my main JIRA ...

• cloud
• jira-service-management

I need to pull in the links to any attachments in the Jira ticket. Is there a way to do that with this add on?

• cloud
• jira-service-management

I have 5 Service Desk Project. I want to enable self registration for all customers. But I want each customer to see just the projects they registered under. Currently, when you register under Projec...

• cloud
• jira-service-management

It seems that the rule is not working. I can't find the problem with it. It seems that it's correct but sometimes the organisation is still not mentioned and the ticket is assigned to unassigned 

• cloud
• jira-service-management

I have several rules that create epics at specific times and other rules that create sub-tasks for those epics. My problem is, I cannot find a way to assign the sub-tasks watchers to those of the par...

• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• watcher

...etting JSON errors. Any help would be much appreciated! {update: { "fields": { "customfield_10500": { "hasEpicLinkFieldDependency": true, "showField": true, "data": { "id": 449363, "k...

• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-management
• json

Hi, One of the agents from our Servicedesk doesn't receive any mail notifications. The issue is only specific to him within the project. He is only receiving notifications from Confluence. Followed ...

• cloud
• jira-service-management