Jira Service Management

I am trying to make a created vs resolved vs outstanding items report where the following is displayed: Created: Whaveter tickets where created in a month, (eg., october 2020) Resolved: Whatever ti...

• cloud
• jira-service-management

We have a custom import and it works without problem when invoked manually while it doesn't run at all when schedule using cron expression. My cron expression is like So how can I troubleshoot ...

• cron
• insight
• jira-service-management
• jira-service-management-server
• server

After the successful migration, the Jira reassigned the past tickets. Is there a way to mark bulk complete?   Thank you

• cloud
• jira-service-management

I set up organizations and added customers before our launch date. On my test accounts that I allowed invite emails to go to, I am unable to send them in invite to my help desk portal. I want to send...

• cloud
• jira-service-management

I just started using Service Management with the free plan and I need CMDB features. I'm trying to install the insight ADD ON APP but the installation process stop as soon as it start. I receive a ge...

• cloud
• cmdb
• insight
• jira-service-management

 When i go to Customers tab in Jira servicedesk,   I get the view where it shows tickets where ( " Reporter in Organizations") I need to change the filter, any possibilities. ...

• addon-com.almworks.jira.structure
• atlassian-support
• filter
• jira-server
• jira-service-desk
• +5 more tags...

Hi to all, as described in the Question at link: - https://community.atlassian.com/t5/Jira-Service-Management/Creating-insight-schema-Gateway-Timeout-error/qaq-p/1415448 we too we're getting "Gate...

• cloud
• insight
• jira-service-management

Hello, When I put a ticket to pending it sends an e-mail to the customer because of the status change. If the customer replies to that e-mail the comment is not added to the ticket and the e-mail i...

• cloud
• jira-service-management

I'm configuring our new premium instance of JSM.  Our product development teams need to each have a separate project for their product, but we do need transparency and visibility across the 5 p...

• cloud
• jira-service-management

I am configuring our new instance of JSM and inviting our service desk team. I'm not sure if I am doing the right thing adding the role of service desk customer in addition the service desk team role...

• cloud
• jira-service-management

Is it possible to automate an import from jira? Are there any tool to do so?

• jira-service-management
• jira-service-management-server
• server

Olá, Não estou conseguindo deixar a base de conhecimento pública para o usuário não precisar efetuar o login para ver o conteúdo. Poderia verificar se é um erro ou alguma configuração? No ag...

• cloud
• jira-service-management

Where can I go to change the text on the highlighted button? I looked everyplace I think it might be.

• cloud
• jira-service-management
• knowledge-base

Hi, I can't seem to find a satisfactory answer: is it possible to update a user's profile with a Rest API call? I feel like these should have worked: https://developer.atlassian.com/cloud/admi...

• api
• cloud
• jira-service-management
• rest
• user-management

We enabled channel "email support@xxxx.atlassian.net" for customers. This works, but not 100% of the time. For example: when a customer sends a mail with a colleague in CC that is not added to our ...

• cloud
• jira-service-management

The issue is we are using Bobswift to enter customer emails and organizations in bulk. I cannot find any sign up link that I send to my customers.   If we manually add customer emails they get...

• cloud
• jira-service-management

Hi all, Currently we use a system where New Starter requests automatically open into a Microsoft Forms page where users submit the required information and then we receive everything required for th...

• cloud
• jira-service-management

Hi, I've migrated a Jira installation from a server to a new one. The old server was a Windows instance running SQL Server, the new one is a Linux based server running Postgres. During the migration...

• jira-service-management
• jira-service-management-server
• server

I started the free version of service desk. I have 3 agents assigned and 7 customers (other members of our internal team) Agents of course can see the project and create requersts -- employees with t...

• cloud
• jira-service-management

We have 2 Jira implementations. Jira Service Desk and the standard Jira v8.2.3 application. Access is governed by Active Directory but users are provisioned into groups with access to either Service ...

• jira
• jira-server
• jira-service-desk
• server

Hi:   We have a service project set up but when one user attempts to access it, the page shows that he has no access to that portal.   I followed the support article but when I go itno ...

• cloud
• jira-service-management

I am using automation rule to follow up with end users when their tickets sit for 3, 7 and 10 days then closing the ticket. I have it working somewhat now with three automation rules with jql checki...

• atl-bobross
• cloud
• jira-service-management

There is JSON data showing in my responses. My customer notifications looks like this when replying:   {"@context":"http://schema.org","type":"EmailMessage","description":"View request","poten...

• cloud
• jira-service-management

Is it possible to batch update issues in a project in JSM Cloud? Or at least - update fields in a list of issues instead of opening each issue?  

• cloud
• jira-service-management

Hello JSM Magicians, Is it possible to disable the system comment of an approval in Jira Servicemanagement cloud? Thanks! Robert

• cloud
• jira-service-management