Community resources
Community resources
Community resources
- Community
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- Questions
Jira Service Management
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Is there a way to exclude the search function in the summary field? So that it is limited to the direct search field before raising request type?
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On a request for change. How can you make sure the original form is completed fully before it is submitted? (dates are correct etc) Can I create a standard Approvers list or group so when the chang...
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Is there a way to push comments from JSM to a Jira Software project and vice versa?
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Hi, Is it posible to enable all issue types for all the request types? Now if I have a certain request type and change the issue type the request type gets overwritten. Would be lovely to have bot...
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Is it possible to copy a request type to the same project? Some older threads from 2 yrs ago saying it was not possible then. Its quite a major headache to have to manually create a request type each...
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Hi We are going to using the change control piece of JIRA Service management and am looking to have the linked issue field as part of the request form. This will enable the technology teams t...
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Hi, we are still in a testing phase. We created a project Triage and other dedicated projects for each of our applications ( with dedicated teams) We need to receive all email requests on triage ma...
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Hi, I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.
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I need to create a system with 3 roles: admin, client, operator. Basically the client will make a request of the operation from the list set up by the admin and operator will perform those operation...
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In my project which is a new service management project; There is a field on the tickets called 'Share With'. This field is required, and I can't find how to turn it off, or how to default it to 'Sha...
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Hi, We're using JIRA SD (On Cloud) (free version) and JIRA Software (On Premise). We'd like to integrate them and link tickets created in JIRA Software to JIRA SD or vice versa. ...
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A ticket has been raised (VSD-158) and I clicked "reply to customer" from within the ticket. When the customer replies, it creates a new ticket (VSD-159 and VSD-160). The subject in my first email c...
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Hi, I found a few topics discussing how to move a user into an organization. The Add customers dialogue on the Organization page seems to be the standard approach for this, but it only works when yo...
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Hello i am also curious on the way people send a "new ticket" mail to support mail box when an issue is created on IT next gen process. From what i see a mail is sent to the contact that creat...
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Hi, I've made serval request types in Jira Service Desk / Management and would like to change the issue type that is created by these request types by default. Is there a way to change them in Jira ...
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Hi there, I'm not sure, if I'm right here in the Community or if I rather should create a support ticket … A customer of us is having trouble, due to Jira notification emails, which are declared as...
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Hi Community Is there a way to migrate an existing Jira Servicedesk project to the new Jira Service Management project ?
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I would like to know if there are any e-companies which are using JSD for external customer support, whether the customer's problem is related to products ordered from company or e-commerce site's pe...
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Hello, I am currently setting up the Jira Service Management Portal for our company. Everything is working fine so far, only the "guest access" is not working properly yet. I have implemented every...
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Dear community, In Jira Service Desk I (as an admin) and add watchers to the ticket. But when I tap add watchers I see only the list of some agents/admins. I want to have the po...
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I am just not "getting" the development flow for Jira Service Management. Is there a graphical representation of the development process available? I think the process work...
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Hi, Iam trying to send email notification to assinged user after subtask of his issue is created. I choose option adding it to workflow: Problem is, after I add - {...
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Hi there, I have a group of tickets with an email field empty and I would like to copy with one Jira automation, the email information from the "Request participants" field. Is it actually ...
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Hi, We're currently running Jira Service Desk 4.13.0. I am wondering if there is a chance to fill in the assignee automatically after an issue is created based on the organisation the author belongs...
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In the email log for my Service Desk project, I see this error message sporadically in the logs: "com.microsoft.graph.core.ClientException: Error during http request." Email seems to be receive...
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |