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Jira Service Management
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i'd like to review my labels with my team and other than the most used that come up when you create a ticket, i can't see how to see a full list of my labels at any time.
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On service desk management, there is a bottom to create an issue on the top of the menu, as I show in the image. I would like that this bottom can be diseable, because, the users can create tickets...
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I am using the post-function Sub-task transition blocker but I have noticed it only allows me to block the transition based on ALL sub-tasks in "Done" status. However, this is causing the post-functi...
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Hi everybody, I created a service desk and linked a knowledge base from a confluence cloud instance. For testing I created some random pages to have a look, if the articles will be suggested. All of...
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Hi, I had installed the Insight App (still in trial period), but after the migration our on-prem server data into the cloud the app disappeared. I tried to reinstall the app, but always I receive ...
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Hello, I have a problem with our client receiving the notifications from service desk when issue is commented by a user. Our setup: 1. Jira Service Desk Project - users with service desk agent lic...
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I've been unable to google a concise answer to this question. I keep finding statements like, "If you're a blah blah blah Admin, you can invite users to . . ." What I'm trying to ascer...
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Hi, I have a problem that i can´t solve it. I need, when a comment is added in a task, copy that comment on a sub task. I resolve almost all but y have the next problema: I write "{{triggerI...
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Hi there, Could you please help me figure out how to make automation for a Service Desk project, every time customer creates a ticket, this automation comments on the ticket with an average time to ...
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Hi All, My issue is as follows: I have a custom request type called Project Details where I input the "Hours Sold" for support in the OriginalEstimate field. Each time an incident or a service req...
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We use Jira Cloud and I have been trying to access this widget for days now and I continue to get the same red error stating `We can't load the widget right now. Try again in a little while.` I saw ...
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Hello everybody, Is it possible to share a common mailbox across multiples service projects and move tickets to an appropriate queue based on requestor domain? I would like to have a generic suppor...
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Can you add/edit fields in the widget?
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For one of my next-gen service projects, the department does not want customers to be able to create tickets via email, so this has been disabled. However, they are finding that users cannot update t...
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We are hoping to update the Request Type URLs for our Service Desk to include the Request Type Name. So, for example instead of: https://jira/servicedesk/customer/portal/1/create/12 It would be ht...
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We are trying to automate a task when a Worklog is added. While we can easily just send the entire issue JSON, that is overkill. Using Custom Data, we are able to send single values...
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What is the best way to customise the JSM customer portal? The options are at the moment extremely limited. Alas another downside of moving to the cloud. Using an add-on creates big dependencies wi...
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During the initial configuration of JIRA SM 8.15 - the first startup of the service after installation - a virus was detected (Check Point-Endpoint Security) in the "kotlin-stdlib-1.4.10.jar" f...
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For a use case I currently have I'm looking for way to have customer dynamically input a set of data. e.g. (fictional): A customer creates a Request (from the portal) and needs to enter a undefined...
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Hoping someone can help with the below request: I am trying to add a group of people as watchers at time of ticket creation. I have tried both of these codes and they are failing. Based on issue ty...
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I am trying to add a customer with a verified email address to our support portal. I keep getting the following error. Any ideas why/how to fix it?
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I would like to know if it is possible to exchange the email that receives the requests for an email from the company
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I would like to know if there is a possibility to change the url of the customers' access portal to a url of their own?
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Hello! I've created a new label custom field, i need it to appear always at create view at edit operation. The field appears at create and edit but now at view when it doesn't have value. I ne...
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I would like to make HTTP requests to an external companies Jira Service Desk using the Jira REST API. The site is "openbanking.atlassian.net". I would like to make HTTP requests to this website in ...
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Atlassian Community Events
| User | Count |
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| 30 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |