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Jira Service Management
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Every time I try to add a widget to my service management project I get the following error message on the screen: Sorry about that. Please try again in a little while.
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...omponentAccessor.getCustomFieldManager().getCustomFieldObject(10108)); if ( value = null) { return false; } else { return true; } Even tried the following (! cfValues['Request p...
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For the Request a change option, can the following text be changed? It's not relevant to the types of change we would be using this product for: For example, upgrade a server (VPN) or an application...
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I am attempting to build an Automation for Jira rule that identifies the presence of a specific string in an Issue's Summary upon creation, assigns Issues that match to a particular individual, and t...
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Hi, I have the following rule on a service desk project: When someone escalates an issue, create a linked issue and summarise trigger issue's comment history into comments on new issue....
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...unction (see below) where, if the condition is true, there will be a comment created on the linked issue. However, it didn't work - when there was no comments on the triggerissue, it still c...
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Hello, In order to build a knowledge base for our support agents to resolve issues faster, I am trying to understand how knowledge articles are chosen to be linked to tickets. It is n...
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Currently when I do the below call using API: https://XXXXXX.atlassian.net/rest/servicedeskapi/servicedesk/1/customer It returns me all the users including agents, how can I restrict it to show o...
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The table column very narrow distorting the layout and unreadable. How to set JIRA to display the table properly?
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We have a JIRA ITSM project, and have a support team that have users set up as Agents. Our other team/s members(i.e developers) are given permissions as a JIRA team mebers so that they can collabora...
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I created a Jira Service Management project using a 30 Free Trial option. Where is the link to view the Customer portal? I'm using this Atlassian documentation as a reference: https://co...
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Use Case: As a Customer, when requesting a Change Request and it is in Review, I want to be able to update my request. Need to create issue links to other JIRA Projects along with having Approvers ...
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Hello, Is there a way to hide some Service Desk portal options based on organization? Some of our customers are on different support packages. We would like to keep all customers using th...
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We have a Service Project with multiple organizations and unique customers within each organization. When our customers raise a ticket via the portal, the ticket is coming with organization 'n...
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Dear all, I recently tried to show the Channel field within our JSM queues - however, that's not possible. As far as I could find out, it is neither possible to edit the Channel nor show it ...
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When we create a task on a board and want to choose a different reporter or author, all our customers email-adresses are viewable and can be selected. Can this be deactivated?
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On the Requests page on the Customer Portal when you select the dropdown 'open requests' it shows all service help desk statuses to the customer as an option to search by. Is there a way to stop the...
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---Data Center - Starting February 2, 2021, Insight - Asset Management will be integrated into Jira Service Management Data Center 4.15. Insight Discovery will be available to download for free ...
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How does the agent based Discovery tool work for Insight. I have been looking into Discovery as a add on to my Insight project but want to know more about running it through a discovery-agent. I...
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Hello team...what is the best want to take a customer facing project offline to perform some testing (new automations). This would only be for a few hours but it is critical that customer do not acce...
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Hola, Después de mucho leer e intentar hacer redirecciones 301, CNAME... ¿alguien puede darme una solución para pasar de la url del portal del cliente Pasar de https://team-15xxxxxxxxxxxxx....
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Hi there! Is there a (non addon) way to update the "Security Level" through legacy automation? I've had to set up legacy automation as we had a requirement to set "Request Type" based on keywords...
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Hi all, I need some help to understand in deep the number of automation rules multiproject execution . Scenario: I have a JSM product with standard plan (500 automation execution) and a JS with prem...
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Hi is it possible to bulk enter a list of "customers" into the system?
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