Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hi I'm nearly finished setting up our service portal, but have noticed the summary of each portal group detailnig the issue request types, is just a single line broken up by commas. This would look ...
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Hey guys Trying to push notifications with {{object}}, using Insight triggers of Automation for Jira. So far I see we can use {{object}} {{object.key}} {{object.id}} {{obj...
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Hello guys, Since yesterday, we noticed that comments are not showing up anymore on our tickets in SD. Until yesterday, everything worked perfectly. Now, the customers are sending email...
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Morning all, We have several users that are not providing details for us to assist in fixing issues. I was wondering if there was a way that we could set something up that would be similar to a temp...
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Service management page is empty : servicedesk/customer/user/login?destination=portals opens only blank page with blue/white backgroup. We also cannot open secure/admin/SDConfiguration.jspa , also ...
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Hi everyone, I'm exporting data from JIRA to google sheet using the Jira Cloud for Sheets extension. It works really well! However, I don't seem to be able to export the texts of the checklists...
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Hi everyone, I'm having an issue with the customer access portal. When my customers create a ticket, they appear has anonymous on my view : I setup my jira cloud with the following par...
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Automatically change the status in one of Jira service management project but no automation rule is
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Hello everyone. How can I restrict configuring columns in Jira Structure? For example, making columns editable only for Jira administrators. I tried to add restrictions by Manage Structure and...
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We have a current Service Desk project that is linked to a mail address that our customers can mail us on to get support on various IT related topics. We want to have a second service desk that is re...
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Hello, My company has recently changed name and I need to change the Name of our Project and also edit the introduction text as this includes the name of the old company. I have followed all the ins...
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I use K15T backbone sync, so I'm not sure if I should start with them, or if someone in the Atlassian community can help. If I make an internal only comment, how can I make that same comment pu...
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Hello, I am trying to import to an Insight Schema using Insight Discovery after scanning but I am unable to because it requires a license. I am also unable to find the Application under "Find ...
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nvm
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Hi, i have a interesting case where i try to hide a Field based on Group membership. It is very important that the field is only shown to People of a certain group over a number of different Projec...
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When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email. But instead of getting the reporters name, I get a...
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Is it possible to create a new status with a customized notification and add it to a workflow? We are looking at the possibility of using Jira Service Management Standard and over 50% of our efforts...
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I have a user developer who is building an integration with one of our other tools. They are using the API integration and are able to submit alerts which work and we have configured a Jira Service M...
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Hi everyone We're trying to get a better user experience for the people that reports issues or request by dynamic forms Is there any way to add suggestions to the title of the issue/request to orie...
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Hello! I would like to create cascading filters having asset types "PCs" (sub types are Laptop, POS PCs, Terminal, Workstation) and "Servers" (Server, NAS etc.). So while creating new asset object a...
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Our team recently found that one of our tools does precisely what we use the Jira Service Desk for and were wanting to remove it from our arsenal. However, we want to keep the data associated w...
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Hey I want to use the addin to create the approval mails for service request with approval and so far the trigger is done, but the context in the actual email I just can't seem to find the correct l...
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Hi there, I tried to set up an automation that should do the following: When a certain status is entered - - if the issue is of a certain issue type - and the values of field A and field B are th...
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Hi All, I receive a notification email from a live chat service for IT Support which creates an Issue in JIRA SM as expected. The body of Email ( Issue Description) contains a Email address...
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We have a requirement where in we are building a custom UI element where we need attachment link. So we abstracting the Attachment URL via an API from Jira Service Desk. But when clicked on that URL ...
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Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |