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Jira Service Management
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For some reason, I have been unable to add/delete a new customer to the existing list of Organizations. Unable to add/delete a new Organization. This has crippled my support portal as there is n...
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Hello, im finding out that its very messy to share attachments with the customer in JSM. I found this suggestion: Allow Attachments to be included as an actual Email Attachment JSDCLOUD-3371&nb...
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Often, Support users need to create tickets on behalf of users. Is there any way to send the user a link to a screen where they could learn how to create the exact same ticket (with field valu...
470 views 1 0 Deleted user December 3, 2021 -
Hello! I wonder if it is possible to revoke access to Confluence for JSM agents? I tried to do this by managing users, but this way access to JSM also disappears. We don't want to use Knowledge Base.
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I want to add issue types mapping under Xray settings in one of our project ..can you please help on it
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Hello, is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue. Best regards, Katsiaryna
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Hi We Integrated dynatrace problem notification automation as per documentation initially it works after 2 days get an error. Error response HTTP body: {"error":...
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It was working fine till last week, i have outlook calendar configured with tempo timesheets. However suddenly, none of my meetings in outlook are showing up in tempo timesheet and i have to add them...
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Hi, I tried to subscribe the "Standard" program after the trial. But when I put all the charging info, it shows 'denied' message on the last step. I am in Korea now and the credit card doesn...
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I would like to view customer inquiry data by type before 2021 using the Jira service statistics function.
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Just wondering if there is a way we can disable the banner to update incidents on our JSM. We work in education and class device damages as incidents but they do not need to be linked through ...
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I am testing external imports and have run into a problem with referencing object types. I have tested the JSON for external imports without referencing object types, and had no problem. For that I u...
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...sername', password='password', cloud='True' I've been trying to use this URL, but have gotten no results: https://penadefillo.atlassian.net/rest/servicedeskapi/servicedesk/{}/requesttype P...
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Hello .. in our team we have a need and we would like to know if it is possible to do it with Jira .. and how We handle a large volume of incidents with one of our allies, which are reported in a Ji...
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I have tried to access https://api.tempo.io/core/3/account-links/{{issue.Account.id}} but it returns 404 error all the time. Anybody knows sth about it? Thank you!
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We use Jira Software. In order to activate the Jira Portal to our customer we need to activate the Jira Service Management. What is the best practice to open the issues in the Jira Software from the...
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I am looking to add a live chat solution to our Service Management Cloud setup. This is for a small team of tech support agents. The main requirements are widget for embedding into Homepa...
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Hi All, I copied a notification scheme that was successfully sending emails on creation of new requests, but with the new scheme assigned to the service board, no emails indicating a "new request wa...
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Using Script runner Behaviours we can hide the 'Comment' field. In Service Management, this is made up of: Respond To Customer Internal Comment For one of our transitions, we need to ensure tha...
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How to give permission for all for raise this request on behalf of field?
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Hi, I am trying to update a field of an object. The attribute is object type and has multiple values. This is what I have tried, it gives me this error and I don't know how to fix it def objectType...
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Hi, I want to have a URL that creates a service desk request with where my Insight object is already filled in. Is this possible? If you take a look at this Atlassian ticket JSDCLOUD-4049&nbs...
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1.we have support system which will trigger auto ticket if server have issues, 2.we would like to prevent ticket creation using summary. 3.we have to prevent ticket creation, if ticket is already t...
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Hi guys! Is there any way to create a subject group in the customer portal that when clicking takes me to a page I created in confluence?
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Hi there, I have a strange case: I have two projects, project A and project B. Project A has linked issues from project B. When a fix version is added to project A, I want them to be updat...
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